About the role

  • Partner with the CEO to define and track company objectives, KPIs, and OKRs
  • Monitor business performance across functions, identifying trends, risks, and opportunities
  • Lead preparation of executive briefings, board reports, and performance dashboards
  • Drive accountability for results through regular business reviews and follow-ups
  • Oversee the company’s operating rhythm (monthly, quarterly, annual planning cycles)
  • Ensure leadership meetings are well-structured, outcomes-focused, and actionable
  • Improve organisational productivity by identifying and removing inefficiencies
  • Establish systems, tools, and processes that streamline execution
  • Champion company values and act as a culture carrier
  • Serve as a sounding board and coach for executives and managers
  • Full oversight and accountability of the People & Culture team (Recruitment, L&D, Operational and Commercial HR)
  • Full oversight and accountability of South Africa Operations, ensuring operational excellence and efficiency
  • Coordinate daily operations across departments and resolve cross-functional issues
  • Lead or oversee critical special projects and strategic initiatives
  • Manage crisis response and support risk mitigation planning
  • Ensure commitments by the CEO and executive team are tracked and delivered; represent the CEO where appropriate
  • Ensure operational risk is minimised through governance, compliance, and internal controls; advise on regulatory trends (e.g., GDPR, ESG)

Requirements

  • Proven experience in senior leadership and operations
  • Strong track record in business performance management and operational execution
  • Exceptional project management and organisational skills
  • Demonstrated ability to build trust, influence without authority, and drive alignment across functions
  • Experience fostering positive culture and leading change in dynamic environments
  • Excellent communication, presentation, and stakeholder management skills
  • Proven experience supporting a business through a successful exit or strategic event (trade sale/private equity investment and M&A)
  • Experience scaling operational functions to support a high-growth business
  • Highly commercial with an operational excellence mindset
  • Deep understanding of data and performance-driven management
  • Inspirational leadership style aligned to CV-Library values
  • Desirable: Experience in the recruitment, HR tech, or job board industry

Benefits

  • Competitive salary
  • Executive Bonus
  • Equity Options
  • Hybrid working model (Fleet, Hampshire; caters for London/ Other UK bases)

Job title

Chief of Staff

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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