Maintain extensive knowledge and understanding of consumer protection laws, regulations, Congressional directives and industry best practices
Understand business segment and operation products and services and keep abreast of changes (new products, services or business practices)
Provide recurring reports of compliance risks, issues and resolutions to executive management, management committees and a committee of the Board
Develop and manage bank policies and procedures and ensure compliance with consumer protection laws and regulations
Train the Board, management and employees in consumer protection laws and regulations
Evaluate emerging compliance issues or potential liabilities
Evaluate consumer complaints or business practices for trends that require corrective actions
Provide a vision, leadership and direction for the Bank’s compliance management program
Ensure adequate staffing and resources are available to complete the bank’s compliance requirements
Provide input and feedback to the performance management process of those compliance professionals who service the bank
Provide policies and guidance related to consumer regulations and requirements
Maintain current knowledge of regulatory changes, trends within the industry, and regulator expectations
Manage, develop and support the compliance training function and staff, and coordinate compliance training within the company
Support the Company’s strategy by ensuring the compliance of regulatory initiatives that include new policies, product development and marketing materials
Assist all functional departments in achieving strategic goals by providing regulatory counsel
Work directly with the Consumer Financial Protection Bureau (CFPB) as requested, Federal Deposit Insurance Corporation (FDIC), Utah Department of Financial Institutions and U.S. Department of Education (USDE) on consumer protection regulatory and compliance matters to clarify and interpret questions governing Nelnet practices
Coordinate and collaborate with Legal, Risk Management and Internal Audit to evaluate possible compliance issues or inquiries
Requirements
Bachelor’s or Master’s degree required. Preferred fields of study: Business, Political Science, or Law Juris Doctor preferred
10+ years in business, risk management, regulatory relations, compliance, or project management
10+ years leading, developing, and managing professional teams
Certified Regulatory Compliance Manager required. Additional certifications a plus
Experience in evaluating, interpreting, and communicating laws and regulations
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