Senior Analyst in Pavement for Motiva focused on developing standards and optimizing pavement processes. Transforming technology in pavement recovery using BIM and GIS solutions.
About the role
- Chargebacks Analyst assisting with credit card chargebacks and fraud incidents at dLocal, a fintech company specializing in emerging market payments.
Responsibilities
- Processing and disputing credit card chargebacks and inquiries to recover funds - including investigations of chargebacks and communications with external partners
- Analyzing information, thinking through difficult problems, and making critical decisions based on limited information
- Tracking and providing statistics on chargebacks for the Finance Management Team
- Tracking and maintaining fraud incident reports and other related analyses
- Making certain that all chargeback activities are handled in accordance with regulatory requirements
- Reporting on Fraudulent vs Service related chargebacks, actions taken, and results obtained
- Communicating with our Payment Processors on our external partner’s queries
- Compiling the figures from various databases to build the team's monthly chargeback report.
- Validating chargeback reports by utilizing internal and external software systems
- Providing team members with transactions reviewed by them that have come back as fraud chargeback
Requirements
- Bachelor’s degree in administration or any other related field (in process or completed)
- 3+ years of administrative or back-office experience, preferably in a multicultural environment
- Experience and knowledge of chargebacks
- Fluent in English and Spanish is a must
- Strong Excel skills, ability to handle large amounts of data, and create reports
- High attention to detail and excellent analytical skills
- Ability to adapt to change quickly and multi-task
- Systematic and well-organized
Benefits
- Remote work: work from anywhere or one of our offices around the globe!
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
Job title
Job type
Experience level
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Not specified
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