CFC Product Owner for Pfizer overseeing global engagement platform for pharmaceutical field representatives. Collaborating with stakeholders to enhance technology and improve user experience.
Responsibilities
Define and continuously evolve a multi-year engagement roadmap for CFC technology enhancements, balancing strategic vision with operational feasibility.
Build and sustain strong partnerships with commercial and technology teams to align on strategic objectives, influence technology direction, and ensure shared accountability for outcomes.
Serve as the voice of the business by deeply comprehending the CFC experience; oversee the creation and refinement of user personas, user stories, and journey maps to inform product strategy and design.
Oversee agile ceremonies and governance to ensure backlog prioritization reflects strategic goals; guide cross-functional teams through iterative delivery cycles to accelerate time-to-value.
Partner closely with UX/Design, Engineering, and Operations to drive end-to-end delivery of new capabilities—from ideation through deployment—ensuring seamless execution and measurable impact.
Establish and maintain robust metrics to evaluate the business impact of enhancements; use insights to inform future investment decisions and continuous improvement.
Promote a strong product mindset across teams; reinforce best practices, roles, and responsibilities to foster a high-performing, customer-centric culture.
Ensure consistent and transparent communication of product strategy, progress, and outcomes across all levels of the organization.
Manage and track the team’s budget.
Maintain knowledge of Life Sciences CFC CRM-related offerings, drive build/buy decisions and partner to evaluate technology.
Manage relationships with vendors to ensure their technologies evolve with Pfizer’s needs.
Operate with a mindset of standardization, consolidation and global scalability across the CFC technology tooling universe.
Support privacy, digital, legal, regulatory and compliance teams in setting and deploying data standards, policies and procedures.
Requirements
BA Required; MBA or equivalent Master’s-level education preferred.
Extensive experience in Product management, product owner or other related product roles.
Extensive experience in the Life Sciences industry in areas closely related to SFA/CRM tooling, ideally working for/ closely with a top 10 pharma company.
Comprehension of product philosophies, team structure, roles and responsibilities.
Experienced with agile ways of working and all stages of the product development lifecycle from idea to delivery.
Experience evaluating product decisions strategically and making prioritization tradeoffs, leveraging large datasets to make data driven product decisions while collaborating with multiple stakeholders and cross functional teams.
Experience in leading complex, large scale business projects and initiatives, identifying risks and removing roadblocks to enable teams to achieve successful delivery.
Excellent stakeholder management skills and working in a matrixed environment.
Self-motivated with demonstrated ability to execute with speed and high quality.
Demonstrated business acumen strong analytical skills and mindset.
Role model for the PFE values (Courage, Excellence, Equity, Joy)
Strong communication, writing, presentation and influencing skills.
Ability to thrive under pressure, take accountability and to meet deadlines.
Discretion and trustworthiness in dealing with confidential information.
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