Lead Principal Customer Service Specialist driving operational excellence in customer care processes across regions at Medtronic. Ensure compliance and foster a culture of caring within the team.
About the role
- Certified Peer Support Specialist coordinating care and engaging members for wellness and recovery support. Working virtually with occasional in-person training.
Responsibilities
- Identifies opportunities for engagement of members and their families in forming a supportive, recovery network.
- Develops and implements provision of onsite psychiatric discharge planning education at Recovery and Resiliency sites.
- Collaborates with Stabilization Teams as a member advocate in discharge planning education, resolution of barriers, and service transitions.
- Acts as a resource for staff on decision making and problem solving.
- Initiates and maintains contact with assigned individuals and providers to determine members response to services.
Requirements
- Requires AA/AS and minimum of 2 years of experience in health services or behavioral health field or in a peer support services role; or any combination of education and experience, which would provide an equivalent background.
- Peer Specialist Certification required.
- Knowledge of care-coordination and case management concepts strongly preferred.
Benefits
- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs
- medical
- dental
- vision
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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