Resolution Specialist in Contact Center managing high volume customer inquiries via phone and chat. Collaborating with associates to resolve issues in a customer - focused environment.
About the role
- Customer Care Specialist at Camden National Bank assisting customers over the phone. Provide banking advice and solve problems while maintaining a positive attitude in a supportive team environment.
Responsibilities
- Provide smart friendly customer service to customers over the phone
- Assist customers with their banking needs and maintain a knowledge of a variety of bank products and procedures
- Navigate multiple computer systems, multi-task, and document outcomes during and after calls
- Collaborate with other departments across the bank to assist with customer’s needs and solve problems
- Offer advice to customers to deepen their relationships
Requirements
- No previous banking experience required, we will train you!
- Passionate about helping others and providing exceptional customer service over the phone
- Looking for variety in day-to-day tasks and able to multi-task
- Tech-savvy with excellent attention to detail in a fast-paced environment
- Enjoy problem-solving and providing timely resolutions while maintaining a positive attitude
Benefits
- Robust medical, dental, and vision insurance packages
- Generous time off, including paid federal holidays and paid day off for your birthday
- 401(k) retirement savings plan
- Tuition reimbursement, professional development, and career growth opportunities
- Employee assistance program
- Comprehensive wellness program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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