About the role

  • Provide smart friendly customer service to customers over the phone
  • Assist customers with their banking needs and maintain a knowledge of a variety of bank products and procedures
  • Navigate multiple computer systems, multi-task, and document outcomes during and after calls
  • Collaborate with other departments across the bank to assist with customer’s needs and solve problems
  • Offer advice to customers to deepen their relationships

Requirements

  • No previous banking experience required, we will train you!
  • Passionate about helping others and providing exceptional customer service over the phone
  • Looking for variety in day-to-day tasks and able to multi-task
  • Tech-savvy with excellent attention to detail in a fast-paced environment
  • Enjoy problem-solving and providing timely resolutions while maintaining a positive attitude

Benefits

  • Robust medical, dental, and vision insurance packages
  • Generous time off, including paid federal holidays and paid day off for your birthday
  • 401(k) retirement savings plan
  • Tuition reimbursement, professional development, and career growth opportunities
  • Employee assistance program
  • Comprehensive wellness program

Job title

Call Center Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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