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Hybrid Business Support Analyst

at Jones Lang LaSalle Americas, Inc.
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Posted last month

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About the role

  • Provide first level technical support to client and JLL user requests associated with JLL technology or business tool issues.
  • Provide administrative support to the team lead or other senior leaders on the account.
  • Develop an in-depth understanding of our client’s business, strategies, policies & procedures to provide a consistent comprehensive level of service.
  • Perform routine technical assistance duties and basic problem solving on various tools used by client and JLL team members.
  • Find solutions to requestor problems and assume a high level of ownership for client satisfaction.
  • Perform data cleanup and validation activities across various systems; support data governance initiatives and compliance requirements.
  • Maintain individual daily productivity statistics/performance metrics and help ensure data accuracy, consistency, and integrity across multiple systems and platforms.
  • Maintain and update master lists and databases, including distribution lists; assist the team in administering internal and client SharePoint sites and provide access control administration and support.
  • Identify areas of opportunity and utilize skills/knowledge to suggest improvements; support business process improvements and documentation.
  • Task and project-oriented ability to meet short deadlines; collaborate with cross-functional teams and support other account operations as assigned.
  • Report locally to the Regional Business Analytics and Business Intelligence Manager and have dotted line reporting to the Work Order Management Lead in NAMR.
  • Participate in a 24x7x365 support team with non-traditional shifts and weekend coverage; work hours normally will not exceed 40 hours per week.
  • Expected to work in the client office located in Manila along with the regional team; may work from home for weekend coverage.

Requirements

  • 1-2 years in a customer service or support environment.
  • Effective verbal and written communications skills with the ability to ask the appropriate questions and handle difficult/stressful situations as necessary
  • Ability to multi-task and prioritize duties on a daily basis
  • Good analytical, and people skills a must
  • Detail oriented with problem-solving skills
  • Excellent attendance and punctuality are essential.
  • Strong data entry skills with a focus on details and accuracy.
  • Proficient in Microsoft Office applications.
  • College degree is preferred but not essential
  • Excellent communication skill is required
  • Enthusiasm to learn new tools and assist others with resolutions
  • Willingness to expand areas of responsibility
  • Ability to adjust priorities and focus as directed by management
  • Have a proactive mindset

Job title

Business Support Analyst

Job type

Full Time

Experience level

Junior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

HybridMakatiPhilippines

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