Customer Journey Manager responsible for optimizing customer experiences in the Data team within the Cards Platform. Collaborating across functions to ensure effective journey design and integration.
About the role
- Business Delivery Manager bridging business needs and technology at Arkle Finance. Leading technology delivery and managing vendor relationships in a hybrid working environment.
Responsibilities
- Act as the bridge between business and technology partners (Weatherbys Bank IT, Alfa, Salesforce, Oracle), ensuring smooth communication and delivery.
- Manage vendor relationships, monitor service quality, and proactively address technology risks.
- Lead and coordinate technology change initiatives, from gathering business requirements to overseeing implementation and adoption, ensuring solutions deliver real value.
- Support the COO in delivering robust, resilient, and compliant technology services, including risk management and policy alignment.
- Identify opportunities for innovation and process improvement, helping Arkle Finance stay ahead in a dynamic market.
Requirements
- Has delivered technology projects or managed technology services in a regulated environment (e.g., financial lending, insurance, or similar), with responsibility for at least one full project or service area.
- Has managed relationships with external technology vendors or service providers, holding them to agreed standards or service levels.
- Can demonstrate experience translating business needs into technical requirements, including providing clear specifications or briefs to technical teams.
- Has worked with multiple internal or external stakeholders to deliver a project or service.
- Communicates confidently and clearly, with evidence of structured problem-solving and documentation skills.
Benefits
- private medical insurance
- 25 days’ annual leave (rising to 28 days with length of service)
- enhanced maternity and paternity leave
- life assurance
- income protection
- pension
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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