Hybrid Business Applications Analyst

Posted 2 weeks ago

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About the role

  • Develop a working knowledge of business processes across key functions and how they are supported by SaaS applications.
  • Assist in mapping, analyzing, and documenting workflows, identifying pain points and opportunities for optimization.
  • Contribute to process enhancements that improve usability, efficiency, and system alignment with business objectives.
  • Support the configuration and operational management of core SaaS applications such as Salesforce, NetSuite, BambooHR, and Zendesk.
  • Apply system best practices to ensure accurate setup, data integrity, and user experience.
  • Assist in troubleshooting user issues, escalating where appropriate, and ensuring timely resolution through collaboration with vendors or internal teams.
  • Contribute to the design and implementation of low-code/no-code automation using tools such as Zapier, Make, or native platform features.
  • Support development of simple integrations and workflows using APIs and basic scripting languages (e.g., JavaScript, Python, PowerShell) under senior guidance.
  • Assist in testing and monitoring automated processes to ensure reliability and effectiveness.
  • Extract, clean, and manipulate data from SaaS platforms to support reporting and business insights.
  • Build and maintain reports or dashboards that inform key stakeholders on system usage, performance, and process metrics.
  • Participate in cross-departmental meetings to understand business requirements and support delivery of solutions.
  • Translate business feedback into actionable system or process improvements.
  • Collaborate with internal stakeholders and vendors to ensure solution alignment and user adoption.
  • Maintain accurate documentation for application configurations, workflows, SOPs, and support processes.
  • Contribute to internal knowledge bases to promote effective self-service and enablement across teams.
  • Stay informed on emerging SaaS tools, integration approaches, and automation practices relevant to business applications.
  • Actively participate in training, mentoring, and on-the-job learning opportunities to strengthen technical and business acumen.

Requirements

  • Bachelor’s degree in Information Systems, Computer Science, Business, or a related field—or equivalent practical experience.
  • 2 - 3 years of experience in business systems, IT support, operations, or technology-driven roles.
  • Exposure to SaaS platforms, automation tools, APIs, or data analysis through professional work or academic projects.
  • Foundational knowledge of enterprise-grade SaaS platforms (e.g., ERP, CRM, HRIS, Helpdesk).
  • Exposure to APIs and automation concepts, including guided experience with basic system integrations.
  • Experience with spreadsheets and data tools (e.g., Excel, Google Sheets) including pivot tables and formulas.
  • Familiarity with tools like Zapier, Make, or native platform automation builders.
  • Basic understanding of scripting (e.g., JavaScript, Python, or Google App Scripts) is preferred. Hands-on experience with these scripting languages is a plus.
  • General awareness of cloud platforms (e.g., AWS, Azure, GCP) and data access concepts is a plus.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Excellent written and verbal communication, with the ability to convey technical concepts to non-technical audiences.
  • Highly organized and detail-oriented, with a strong commitment to delivering reliable, high-quality outcomes.
  • Demonstrated initiative, intellectual curiosity, and a proactive approach to learning new tools and technologies.
  • Comfortable working independently and collaboratively in a dynamic, fast-paced environment.
  • Basic project management skills to plan and execute both business and technical tasks effectively.
  • Effective time management skills to meet project deadlines and prioritize competing demands.
  • Commitment to the quality, performance, and reliability of technical implementations.
  • Willingness to explore innovative approaches to solving technical and operational challenges.
  • Eagerness to stay current with industry trends and continuously develop technical and business acumen.
  • Adaptable and resilient in the face of evolving technologies and shifting priorities.

Benefits

  • Great Mission and Culture
  • Meaningful Work
  • Market competitive salary
  • Quarterly variable compensation
  • Connected First policy (Hybrid working)
  • Comprehensive medical cover
  • Group life insurance
  • Personal development and growth opportunities
  • Office snacks and lunch
  • Periodic team building and social events

Job title

Business Applications Analyst

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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