Digital Banking Analyst enhancing online customer experience across banking channels. Ensuring reliability and innovation in digital banking services with vendor collaboration and compliance assurance.
About the role
- Business Applications Analyst responsible for SaaS application support and process enhancement at CloudFactory. Collaborating with teams to improve efficiency and drive innovations.
Responsibilities
- Develop a working knowledge of business processes across key functions and how they are supported by SaaS applications.
- Assist in mapping, analyzing, and documenting workflows, identifying pain points and opportunities for optimization.
- Contribute to process enhancements that improve usability, efficiency, and system alignment with business objectives.
- Support the configuration and operational management of core SaaS applications such as Salesforce, NetSuite, BambooHR, and Zendesk.
- Apply system best practices to ensure accurate setup, data integrity, and user experience.
- Assist in troubleshooting user issues, escalating where appropriate, and ensuring timely resolution through collaboration with vendors or internal teams.
- Contribute to the design and implementation of low-code/no-code automation using tools such as Zapier, Make, or native platform features.
- Support development of simple integrations and workflows using APIs and basic scripting languages (e.g., JavaScript, Python, PowerShell) under senior guidance.
- Assist in testing and monitoring automated processes to ensure reliability and effectiveness.
- Extract, clean, and manipulate data from SaaS platforms to support reporting and business insights.
- Build and maintain reports or dashboards that inform key stakeholders on system usage, performance, and process metrics.
- Participate in cross-departmental meetings to understand business requirements and support delivery of solutions.
- Translate business feedback into actionable system or process improvements.
- Collaborate with internal stakeholders and vendors to ensure solution alignment and user adoption.
- Maintain accurate documentation for application configurations, workflows, SOPs, and support processes.
- Contribute to internal knowledge bases to promote effective self-service and enablement across teams.
- Stay informed on emerging SaaS tools, integration approaches, and automation practices relevant to business applications.
- Actively participate in training, mentoring, and on-the-job learning opportunities to strengthen technical and business acumen.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, Business, or a related field—or equivalent practical experience.
- 2 - 3 years of experience in business systems, IT support, operations, or technology-driven roles.
- Exposure to SaaS platforms, automation tools, APIs, or data analysis through professional work or academic projects.
- Foundational knowledge of enterprise-grade SaaS platforms (e.g., ERP, CRM, HRIS, Helpdesk).
- Exposure to APIs and automation concepts, including guided experience with basic system integrations.
- Experience with spreadsheets and data tools (e.g., Excel, Google Sheets) including pivot tables and formulas.
- Familiarity with tools like Zapier, Make, or native platform automation builders.
- Basic understanding of scripting (e.g., JavaScript, Python, or Google App Scripts) is preferred. Hands-on experience with these scripting languages is a plus.
- General awareness of cloud platforms (e.g., AWS, Azure, GCP) and data access concepts is a plus.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Excellent written and verbal communication, with the ability to convey technical concepts to non-technical audiences.
- Highly organized and detail-oriented, with a strong commitment to delivering reliable, high-quality outcomes.
- Demonstrated initiative, intellectual curiosity, and a proactive approach to learning new tools and technologies.
- Comfortable working independently and collaboratively in a dynamic, fast-paced environment.
- Basic project management skills to plan and execute both business and technical tasks effectively.
- Effective time management skills to meet project deadlines and prioritize competing demands.
- Commitment to the quality, performance, and reliability of technical implementations.
- Willingness to explore innovative approaches to solving technical and operational challenges.
- Eagerness to stay current with industry trends and continuously develop technical and business acumen.
- Adaptable and resilient in the face of evolving technologies and shifting priorities.
Benefits
- Great Mission and Culture
- Meaningful Work
- Market competitive salary
- Quarterly variable compensation
- Connected First policy (Hybrid working)
- Comprehensive medical cover
- Group life insurance
- Personal development and growth opportunities
- Office snacks and lunch
- Periodic team building and social events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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