Customer Senior Analyst supporting category/brand team by analyzing sales data for Clorox. Monitor trends and recommend strategies to optimize business decisions.
About the role
- Digital Banking Analyst enhancing online customer experience across banking channels. Ensuring reliability and innovation in digital banking services with vendor collaboration and compliance assurance.
Responsibilities
- Ensure daily functionality and reliability of digital banking systems.
- Act as the primary liaison with key vendors to resolve issues impacting availability, processing, or customer experience.
- Troubleshoot and research reported defects, coordinating fixes and enhancements.
- Participate in testing and sign-off for defect resolutions, new features, release upgrades, and customer data migrations.
- Collaborate with internal teams (Community Banking, Call Center, IT, Treasury Management) to support customer needs and projects.
- Communicate system impacts or updates to stakeholders and customers.
- Support merger planning and execution for digital banking products.
- Ensure compliance with all applicable laws, regulations, and internal policies.
Requirements
- 2+ years of relevant experience in financial services, preferably in digital banking or related technology.
- Demonstrated customer service orientation and ability to support end users.
- Experience with digital banking products such as bill pay, remote deposit capture, funds transfers, personal financial management tools, and payment solutions.
- Bachelor’s degree in Business, Finance, IT, or related field preferred.
- Strong problem-solving and troubleshooting abilities.
- Working knowledge of core banking systems and digital banking interfaces.
- Understanding of compliance issues related to electronic banking.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and meet deadlines.
- Experience with vendor management and system testing is preferred.
- Familiarity with voice-activated response systems and emerging digital banking technologies is preferred.
- Strong organizational skills with attention to detail.
- Ability to adapt quickly in a fast-changing environment.
- Travel Up to 10% travel required.
Benefits
- Standard office setting with flexibility to work evenings and weekends as needed.
- Must be able to pass a criminal background & credit check.
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