WFM Analyst II providing forecasting and scheduling support for contact center operations. Analyzing data to optimize staffing and improve customer experience in healthcare.
About the role
- Business Analyst – Software developing innovative software applications for HVAC company Daikin Applied. Collaborating with diverse teams to enhance software solutions and user documentation.
Responsibilities
- Translate business requirements into functional requirements and technical specifications for development of new computer software applications or for enhancements to existing systems
- Collect and analyze possible project engagements, documenting project scope
- Translate and implement Engineering product structure and configuration rules into the software using basic nested if-then logic
- Lead the development and review (from content to final draft) of user guides, training classes, and other end user documentation for applications and processes
Requirements
- Bachelor's degree from four-year college or university
- 2+ years of related experience
- MS Excel, Outlook & Word skills
- Macro VBA or other programming language skills
Benefits
- Medical/Dental/Vision coverage
- PTO
- 401K match
- support for community involvement
- life insurance
- optional employee paid voluntary life insurance
- dependent life coverage
- voluntary accident coverage
- Short term and long-term disability
- 3 weeks of paid time off for new employees
- 11 company paid holidays
- Vacation accrues on a monthly basis
- Paid sick time in accordance of the federal, state and local law
- Paid parental leave
- tuition reimbursement after 6 months of continuous service
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