Hybrid Senior Business Analyst – Insurance Experience

at Expleo Group

• Job title: Senior Business Analyst – Insurance Experience
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Guidewire
• Location requirements: Hybrid, Dublin, Ireland

About the role

• Senior Business Analyst focused on digital transformation in insurance. Leading cross-functional teams and mentoring junior members within Expleo's Business Analysis practice.

Responsibilities

• Lead requirements gathering across policy administration, claims management, underwriting, customer servicing, and digital channels.
• Facilitate workshops with business, operational, and technology stakeholders to capture business, functional, and non‑functional requirements.
• Map and analyse end‑to‑end insurance processes, identifying gaps, inefficiencies, and opportunities for automation or digitisation.
• Produce high‑quality documentation including BRDs, FRDs, user stories, process flows, data models, and acceptance criteria.
• Work with clients to define business priorities, scope projects, and shape solution options that align with business and regulatory needs.
• Collaborate with architecture, development, QA, and PMO teams to ensure clarity of requirements and alignment across the delivery lifecycle.
• Support testing phases through test scenario definition, traceability matrices, defect analysis, and readiness assessments.
• Identify risks, dependencies, and impacts across policy, claims, data, and customer operations.
• Contribute to business readiness activities including training materials, operating model updates, SOPs, and customer journey redesign.
• Mentor junior analysts and support practice development initiatives as a senior member of the BA team.

Requirements

• Bachelor’s degree in Business, IT, Finance, Risk, or related discipline (or equivalent experience).
• Professional qualification in Business Analysis (e.g., IIBA, PMI‑BA) is desirable.
• Insurance‑specific certifications (e.g., APA, CIP, ACII, LOMA) are a strong advantage.
• 5+ years’ experience as a Business Analyst, with at least 3 years in the Insurance domain (Life, GI, Health, Specialty, or Reinsurance).
• Proven experience delivering regulatory, digital transformation, policy/claims system upgrades, data‑driven initiatives, or customer experience improvements.
• Hands‑on experience with insurance platforms (Guidewire, Duck Creek, Sapiens, Salesforce, bespoke PAS/Claims systems) is beneficial.
• Background working in consultancy or client‑facing roles is advantageous.
• Demonstrated experience influencing stakeholders and shaping solution direction as a senior BA.

Benefits

• Health insurance
• 401(k) matching
• Flexible working hours
• Paid time off
• Remote work options