Junior Client Management Analyst at a leading pharmaceutical company responsible for first - level customer service and issue resolution. Collaborate with internal teams to ensure high - quality support and continuous improvement.
About the role
- Business Analyst modernizing distribution processes at CBC/Radio-Canada. Collaborating with stakeholders to implement innovative solutions and improve operational efficiency.
Responsibilities
- As a business analyst, you will play a key role in the modernization of our distribution processes
- Your responsibilities will include needs analysis, requirements documentation, and mapping data and workflow processes
- Your expertise will guide internal teams and facilitate the implementation of innovative solutions
- By closely collaborating with various stakeholders, you will help improve our operational efficiency
- Propose, lead, and conduct meetings or workshops with end users, project members, or the vendor to determine needs
- Liaise between end users, stakeholders, and various internal departments
- Identify improvement opportunities, gaps, and optimizations in workflows, and document options clearly and consistently
- Participate in data mapping and migration
- Actively participate in several scrum teams to deliver solutions iteratively and progressively
- Contribute to creating and maintaining various test/validation scripts based on clients' business processes, and perform application tests to ensure compliance with CBC/Radio-Canada requirements
- Ensure non-compliance cases (bugs or gaps) are communicated to the vendor through the issue tracking system (e.g., Jira)
Requirements
- Bachelor's Degree in Computer Science or College Diploma or equivalent
- Five (5) years of experience in business process analysis positions
- Certification: Business Analysis Professional (CBAP) or International Institute of Business Analysis (IIBA) or Professional Business Analyst (PMI-PBA), an asset
- Proven knowledge of requirements collection, documentation and analysis methodologies
- Knowledge of the Canadian Scheduling & Broadcasting industry
- Knowledge of the advertising sales industry
- Experience participating in a major IT system implementation project
- Demonstrated Knowledge of the use of broadcast management system
- Bilingualism (French and English), spoken and written
Benefits
- Professional development opportunities
- Ability to work in a dynamic and collaborative environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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