Senior Business Analyst role at Expleo focusing on Transfer Agency operational processes and digital transformation. Lead analysis and coordination for TA - related projects with expert stakeholder engagement.
About the role
- Business Analyst enhancing customer-centric experiences through Agile methods at Prudential's Long Term Care team. Collaborating with cross-functional teams for actionable insights.
Responsibilities
- Lead requirement gathering through interviews, workshops, surveys, and analysis of business processes and systems.
- Translate business needs into clear, concise, and actionable user stories, functional specifications, and acceptance criteria.
- Manage changes to requirements throughout the product lifecycle, ensuring transparency and alignment.
- Create documentation to support solution design and stakeholder alignment.
- Partner with the Product Owner to manage and prioritize the product backlog, ensuring high-value items are addressed first.
- Coordinate with cross-functional teams to support the implementation of new web platform capabilities and feature enhancements to ensure they are production-ready.
- Coordinate requests for analytics tagging, ADA defect remediation, and content authoring, ensuring timely execution and alignment with platform standards.
- Support recurring production releases, including end-to-end testing, and user acceptance testing (UAT).
- Support the exploration and implementation of AI-driven features to enhance personalization, customer support, and operational efficiency.
- Deepen integration with third party vendors for a more seamless user experience.
- Define and track key performance indicators (KPIs) to measure success and inform future iterations.
- Provide documentation to ensure successful adoption and operational support of web platform capabilities personalization, customer support, and operational efficiency.
- Utilize standards across multiple business lines to ensure site compliance.
Requirements
- 6–8 years of experience in business analysis, preferably within digital product teams and Agile environments.
- Exceptional presentation skills to summarize and present the status of projects to leadership.
- Proven ability to write and manage user stories and acceptance criteria in collaboration with Product Owners and Scrum teams.
- Strong understanding of SAFe Agile methodologies and experience working in cross-functional teams.
- Experience supporting large-scale web platforms and CMS-enabled digital experiences.
- Familiarity with coordinating tagging, accessibility, and content workflows across digital teams.
- Excellent analytical and problem-solving skills with a customer-centric mindset.
- Strong communication and stakeholder management skills, with the ability to influence and drive alignment across teams.
- Familiarity with tools such as Miro, Figma, Jira, Confluence, and Adobe Analytics is a plus.
- Passion for digital innovation, continuous improvement, and delivering exceptional customer experiences.
Benefits
- Medical, dental, vision, life insurance, disability insurance
- Paid Time Off (PTO)
- 401(k) plan with company match (up to 4%)
- Company-funded pension plan
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
- Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.
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