About the role

Business Advisor in Intact's Claims Optimization team focusing on efficient processes and customer service improvements. Engaging in cross-team collaboration to implement change initiatives and support documentation.

Responsibilities

Actively lead or participate in process improvement projects, from the initial idea to the implementation and monitoring of solutions
Optimize claims management models and work methods to improve efficiency and customer service delivery
Build relationships and collaborate with multiple teams and experts to take stock of the current state and define the future state using a process improvement framework
Promote change within the company as a factor in achieving our strategic objectives and improving the employee and customer experience
Use change management and project management techniques to lead or support the implementation of sustainable change
Lead or actively participate in the collection, research, extraction and organization of data to answer specific business questions
Perform basic or in-depth statistical analyses and compile results
Conduct or support cost-benefit analyses
Propose creative business solutions and formulate viable recommendations
Transform and effectively communicate complex concepts, both orally and in writing, to a variety of stakeholders, from front-line team members to senior executives
Support the development of documentation related to process improvement initiatives, including tools, templates, training materials, analyses, etc.
Train or assist others to adopt a continuous improvement approach and use a process improvement framework.

3+ years' experience as an advisor, analyst or similar role
Professional experience in the insurance industry (experience in the claims department is considered an asset)
Lean Six Sigma certification strongly preferred, will also consider a combination of practical experience or equivalent education
Practical experience in project management and change management preferred
STEM (science, technology, engineering, mathematics) background preferred
Intermediate to advanced experience with Microsoft Office and data visualization tools (Power BI, Excel, Visio, PowerPoint)
Intermediate to advanced process mapping skills; value stream mapping experience an asset
Analytical skills and strong attention to detail
Written and verbal communication skills and ability to popularize complex data and concepts for various stakeholders
Strong presentation skills for a variety of audiences
Demonstrates a continuous improvement mindset
Curious by nature and enjoys delving into complex problems and concepts
Positive attitude and ability to establish and maintain good relations with all stakeholders
Problem-solving and persuasion skills to overcome resistance to change
Team player who can provide and receive constructive feedback
No Canadian work experience required, but must have authorization to work in Canada
Bilingualism is required (French / English) - Need to interact on a regular basis with colleagues across the country.

A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different.