Assistant Operations Manager supporting day - to - day plant operations and driving long - term excellence. Working closely with plant teams and regional partners for safety and quality goals.
About the role
- Professional Services Operations Manager improving operating systems in the AI business planning platform. Overseeing operational management, financial processes, and systems optimization.
Responsibilities
- Own the end-to-end Services operating model from services scoping through revenue recognition and post-implementation handoff.
- Standardize project intake, contracting, milestones, and billing triggers
- Own month-end close support including revenue reconciliation, accrual validation, delivery reporting, and variance analysis in partnership with Finance
- Manage contract pipeline tracking and ensure data integrity across systems to support reliable forecasting and financial reporting
- Strengthen invoicing accuracy, collections tracking, and contract data governance
- Improve cross-functional handoffs across Sales, Services, Customer Success, Finance, and Implementation Partners
- Establish a trusted decision-support layer for Services leadership.
- Build forward-looking forecasting models connecting pipeline, sold work, staffing, delivery hours, and hiring signals
- Define and track core KPIs (utilization, margin, project health, forecast accuracy, time-to-value)
- Establish and run the Services operating cadence: weekly delivery reviews, forecast checkpoints, and quarterly reviews
- Implement early-warning indicators for budget overage and timeline overruns
- Align resource allocation with skill mix, pipeline risk, and margin targets
- Design and optimize scalable Services systems ecosystem
- Align CRM, CPQ, ERP, and Services systems to ensure accurate revenue recognition, invoicing, and reporting
- Define a unified data model to create a single source of truth across performance, capacity, margin, and backlog
- Evaluate and implement tooling enhancements, including AI-driven project health and margin risk insights
Requirements
- 3-5 years of experience in operations, consulting, or business analytics in a SaaS or implementation-driven environment
- Modeling expertise in Pigment, EPM-style financial planning, or similar tools
- Experience with Salesforce and professional services time-tracking tools preferred
- Strong analytical capability: hands-on forecasting, margin analysis, and capacity modeling
- Proven ability to simplify complex workflows into scalable operating systems
- Clear cross-functional communicator across Sales, Finance, Customer Success, and Delivery
- Comfortable operating in high-growth, high-change environments
Benefits
- Competitive package
- Stock options to ensure you have a stake in Pigment's growth
- The best health insurance with Alan Blue entirely free for you and your family
- Weekly Lunch and Lunch vouchers (Swile card) to cover your lunch breaks with total flexibility
- Subscription to Egym Wellpass (ex-Gymlib) for full access to gyms, studios, and wellness spaces across France
- Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
- High-end equipment (based on stock/availability) to do your work in the best conditions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Assistant Operations Manager supporting plant performance and driving operational excellence in heavy industry. Collaborating with teams to optimize workflows and ensure safety and compliance standards are met.
Senior Platform Operations Manager ensuring operational efficiency in Coinbase's cryptographic financial platform. Collaborating cross - functionally for strategic planning and execution under pressure.
Territory Operations Specialist supporting sales and distribution at Flowers Foods. Operating open distribution territories and managing customer development for efficient operations.
Analyst for Operations Strategy within JetBlue's team, translating data into actionable insights. Collaborating on performance, reliability, and operational efficiency insights.
Analyst supporting Flight Operations compliance with JetBlue's Safety Management System. Administering safety data and reports, monitoring implementation of safety strategies and practices.
Enterprise Service Operations Senior Manager overseeing IT service management operations and strategy at Boeing. Leading large scale transformations and cross - functional project initiatives at a global level.
Support operational excellence pillars in manufacturing for Solar Coca - Cola. Faciliate data management and documentation tasks as part of the team.
Director of IT Operations & Infrastructure overseeing global infrastructure strategy at Oxford Instruments. Managing teams and service delivery while ensuring compliance and security standards are met.
Intern role in Azzas 2154 handling strategic projects, executing various initiatives and improvements in operations. Working in a diverse team focused on transformation and sustainability.