Client and Operations Advisor enhancing luxury retail experience through client engagement and operational excellence. Cultivating relationships while managing inventory and store performance in Orlando.
About the role
- Process Improvement Technician working in client operations to optimize printing and IT support processes. Collaborating with Service Desk and technical teams to enhance service efficiency.
Responsibilities
- Optimize outsourced printing services and desktop IT support operations.
- Responsible for analyzing technical and operational processes, ensuring SLA effectiveness, standardizing support activities, reducing rework, and increasing the productivity of field and back-office teams.
- Work in partnership with Service Desk, Field Service, Technical Support, Supply Logistics, Sales, and Quality teams to ensure customer services meet agreed levels and that operations are continuously improving.
Requirements
- High school diploma.
- Basic technical knowledge of printers, MFPs, drivers, networks, and printing protocols.
- Knowledge of desktop hardware and software (Windows, Microsoft Office, troubleshooting).
- Intermediate to advanced Excel skills.
- Power BI experience is desirable.
- Familiarity with ticketing systems (GLPI, ServiceNow, OTRS, Freshdesk, etc.).
Benefits
- Flexible working arrangements to support work–life balance.
- Professional development and ongoing skills growth aligned with your interests.
- A collaborative, diverse, and innovative environment that encourages teamwork.
- SONDA Academy: a learning platform designed to maximize your professional development.
- SONDA Wellness: a program aimed at supporting your work–life balance through initiatives focused on physical, mental, and social well‑being.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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