Bodily Injury Claims Representative assessing complex insurance claims and determining coverage for various clients. Involves detailed investigations and high-level customer service interactions while maintaining industry standards.
Responsibilities
Assemble facts, determine coverage, evaluate the amount of loss, analyze legal liability, make payments in accordance with coverage, damage and liability determination, and perform other functions or duties to properly adjust the loss
Study insurance policies, endorsements, and forms to develop an understanding of insurance coverage
Follow claims handling procedures and participate in claim negotiations and settlements
Deliver a high level of customer service to our agents, insureds, and others
Devise alternative approaches to provide appropriate service, dependent upon the circumstances
Meet with people involved with claims, sometimes outside of our office environment
Handle investigations by telephone, email, mail, and on-site investigations
Maintain appropriate adjuster’s license(s), if required by statute in the jurisdiction employed, within the time frame prescribed by the Company or statute
Handle complex and unusual exposure claims effectively through on-site investigations and through participation in mediations, settlement conferences, and trials
Handle confidential information according to Company standards and in accordance with any applicable law, regulation, or rule
Assist in the evaluation and selection of outside counsel
Maintain punctual attendance according to an assigned work schedule at a Company approved work location
Requirements
A minimum of three years of insurance claims related experience
The ability to organize and conduct an investigation involving complex issues and assimilate the information to reach a logical and timely decision
The ability to effectively understand, interpret and communicate policy language
preferred that applicants have handled BI claims before and they should be at minimum licensed in KY or prepared to get licensed in KY, FL, SC and NC
Benefits
friendly work environment
structured training program
employee mentoring
excellent compensation/benefits package
competitive base salary
matched 401(k)
fully-funded pension plan (once vested)
bonus programs
generous paid time off including holidays, vacation days, personal time, and sick leave
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