Data Administration Analyst for Division of Blind Services using knowledge of data processing software to assist in data management and decision making. Collaborates with data professionals to create reports and monitor indicators.
About the role
- BMC Helix Administrator maintaining BMC Helix environments and collaborating with technical teams. Responsible for system configurations and ensuring high availability of service management processes.
Responsibilities
- **Key Responsibilities:**
- Administer BMC Helix applications, including workflows, dashboards, and reports, ensuring optimal performance and reliability.
- Monitor system health and performance, proactively identifying and resolving issues to minimize downtime.
- Provide technical support and training to end-users, facilitating the effective use of the platform.
- Manage system upgrades, patches, and configuration changes in collaboration with cross-functional teams.
- Document system configurations, maintenance procedures, and best practices for future reference.
- Analyze system functionalities and stakeholder needs to recommend enhancements and improvements.
- Stay up-to-date on BMC Helix developments and contribute to the continuous improvement of our IT service management solutions.
Requirements
- **Requirements:**
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in administering BMC Helix or similar IT Service Management platforms.
- Strong knowledge of BMC Helix architecture, components, and administration.
- Experience with incident, problem, and change management workflows within BMC Helix.
- Excellent problem-solving skills and the ability to work independently in a remote setting.
- Strong communication skills to collaborate effectively with remote teams and stakeholders.
- BMC certifications or relevant training in ITSM are a plus.
- **Preferred Qualifications:**
- Familiarity with scripting languages for automation (e.g., Python, Ruby).
- Understanding of Agile methodologies and experience in an Agile environment.
- Experience with integration of BMC Helix with other enterprise applications.
- Proven ability to mentor and train junior staff.
- Proactive approach to system optimization and user support.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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