Bilingual Travel Representative connecting clients to travel options while providing customer service for Teleperformance. Engaging with customers and utilizing sales techniques to maximize bookings.
Responsibilities
- Be an advocate for the VW and Audi Brands
- Provide technical instruction, based on the Service Training curriculum for technicians
- Participate in and plan a continuous three month rolling Service Training schedule, which includes entering the schedules in the Learning Management System (LMS) and closing the rosters after every class
- Assist in the review, maintenance and development of curricula, specific courses and technical education methods
- Assist in the determination of core competencies, training needs and development of training action plan for dealership staff
- Managing the Learning Center for the day-to-day operations and maintaining assets such as, but not limited to, vehicles, equipment, storage and security procedures
Requirements
- College Diploma and/or equivalent work experience
- Provincial Technicians License or Interprovincial License must be held by the applicant
- 3+ years' experience in a technical automotive position within an OEM Dealership
- 3+ years' experience in training or teaching
- Oral / written fluency in French and English
- Logical thought process
- Willingness to adapt
- Highly competent facilitation, interpersonal and communication skills
- Self-motivated and well organized - a continuous student of automotive technology
- Personal Computer skills in the major office applications, i.e. Word, Excel, Access, etc.
- Team Player - ability to build and sustain credibility with dealer and internal teams
- Customer focus and process orientation
- Attention to detail and results driven
- Flexibility for up to 25% travel in Canada
- Must have a valid passport
- A great attitude and proven ability to be an effective team leader and collaborator
- Must be flexible with overtime
Benefits
- A flexible and collaborative team dynamic
- Opportunities for development
- Opportunities to participate in exciting company events that give back to the community
- Competitive employer paid benefits, pension and overall compensation package
- And much more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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