Customer Support Specialist at Sonova, providing customer service and support. Handling inquiries, resolving issues, and maintaining customer records in a dynamic environment.
About the role
- Customer Experience representative providing service support and troubleshooting for merchants at Moneris. Balancing in-office collaboration with remote flexibility in Toronto.
Responsibilities
- Provide contact centre support to merchant clients
- Promote our products and services to merchants, identifying cross-sell/up-sell opportunities
- Collect and document information from merchants
- Use problem solving techniques to provide consistent first response to inbound telephone service requests and technical inquiries
- Achieve individual targets that contribute to overall goals
Requirements
- 1+ years of customer service experience, preferably in a contact centre environment
- Fluent in French and English (reading, writing and verbal) is required
- Experience with computer functionality, software and hardware [routers/modems/etc.]
- Available to work on different shifts including evenings, weekends and holidays.
Benefits
- Comprehensive Total Rewards Program, including performance-based bonuses
- Flexible benefits starting from day one
- Choice of a health spending account (HSA) or personal spending account (PSA)
- Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan
- Growth & development opportunities, including unlimited access to Coursera
- Mentorship programs
- Internal gig marketplace
- Holistic wellness support, with an Employee & Family Assistance Program
- 24/7 virtual healthcare
- Workplace wellness initiatives
- Recognition and rewards, with company-wide recognition programs
- Exclusive banking perks from RBC & BMO
- Access to great employee discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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