Customer Support Specialist providing invoicing and billing support for strategic clients at FedEx. Delivering exceptional customer service and technical solutions in a dynamic environment.
About the role
- Customer Experience representative providing service support and troubleshooting for merchants at Moneris. Balancing in-office collaboration with remote flexibility in Toronto.
Responsibilities
- Provide contact centre support to merchant clients
- Promote our products and services to merchants, identifying cross-sell/up-sell opportunities
- Collect and document information from merchants
- Use problem solving techniques to provide consistent first response to inbound telephone service requests and technical inquiries
- Achieve individual targets that contribute to overall goals
Requirements
- 1+ years of customer service experience, preferably in a contact centre environment
- Fluent in French and English (reading, writing and verbal) is required
- Experience with computer functionality, software and hardware [routers/modems/etc.]
- Available to work on different shifts including evenings, weekends and holidays.
Benefits
- Comprehensive Total Rewards Program, including performance-based bonuses
- Flexible benefits starting from day one
- Choice of a health spending account (HSA) or personal spending account (PSA)
- Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan
- Growth & development opportunities, including unlimited access to Coursera
- Mentorship programs
- Internal gig marketplace
- Holistic wellness support, with an Employee & Family Assistance Program
- 24/7 virtual healthcare
- Workplace wellness initiatives
- Recognition and rewards, with company-wide recognition programs
- Exclusive banking perks from RBC & BMO
- Access to great employee discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Strategic Customer Support Specialist managing invoicing solutions for FedEx's European customers. Lead initiatives to optimize customer experience while supporting collections and invoicing disputes
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