About the role

Client Success Associate managing client relationships and program adoption for virtual care services. Ensuring satisfaction and engagement with Maple’s healthcare offerings to employer partners.

Responsibilities

Support Maple’s employer partners by ensuring seamless onboarding, engagement, and ongoing adoption of Maple’s services.
Strengthen client relationships through exceptional communication and proactive problem-solving in both French and English.
Act as a trusted partner for employers by helping them maximize the value of their Maple programs.
Gather and share client feedback to help shape improvements to Maple’s processes, products, and client experience.
Contribute to team and company growth by consistently delivering on performance goals and supporting renewal conversations.
Within your first 90 days, you’ll complete onboarding and training on Maple’s products, processes, and systems.
You’ll build relationships with your teammates, cross-functional partners, and clients, and start joining client meetings to better understand employer partner needs and expectations.
Over the next 12–18 months, you’ll manage your own portfolio of employer clients, ensuring strong adoption and satisfaction of Maple’s programs.
You’ll identify opportunities to enhance program performance, contribute to renewals and expansions, and provide actionable feedback from clients to influence Maple’s product and service roadmap.
You’ll also have opportunities to lead the implementation of client projects, ensuring delivery on time and to high standards.

Fluency in both French and English is required (verbal and written).
2–3 years of experience in a client-facing role, ideally in B2B client success, account management, or program delivery.
Exceptional communication and interpersonal skills, with the confidence to engage stakeholders at all levels.
Strong organizational skills, with the ability to manage multiple accounts and priorities in a fast-paced environment.
Proactive problem-solver who can anticipate risks, propose solutions, and drive improvements.
Experience with CRM software (Salesforce or equivalent) is an asset.
Collaborative and adaptable, with a passion for delivering results and supporting people’s health and well-being.

Competitive benefits package: health, dental, counselling, and life insurance coverage to care for you and your loved ones.
Health spending account: extra funds for wellness essentials like eyeglasses, therapy, and more.
Wellness budget: recharge with activities that fuel your well-being—fitness classes, mindfulness tools, and beyond.
Maple access: virtual healthcare for you and your family, including general practitioners, pediatrics, and therapy consultations.
Paid health Days: 10 extra days for when life happens—rest, appointments, or caregiving included.
Destination5: work internationally in eligible countries for up to 5 days per year.
Retirement savings plan: invest in your future with our group retirement savings plan.
Branch out budget: $1,000 annually to pursue professional development and fuel your growth.