About the role

  • Develop, execute, and optimize personalized lifecycle marketing programs that engage customers from onboarding through long-term loyalty
  • Lead journey design, testing, and automation across email, SMS, mobile app, and digital channels in partnership with Rewards IT and OnePay to capitalize on personalization tools
  • Work directly with OnePay to build a trust-based relationship to execute on joint growth and engagement plans
  • Partner with Analytics, Product, and Technology to leverage data and behavioral triggers that deepen customer engagement
  • Build and manage multi-channel campaigns that drive activation, reward redemption, and retention for the OnePay Walmart credit product
  • Develop creative briefs, campaign calendars, and messaging strategies aligned with customer insights and brand tone
  • Collaborate with Loyalty, Digital, and Rewards Product teams to evolve the value proposition and enhance lifecycle touchpoints
  • Lead A/B testing, measurement, and continuous optimization to improve engagement, conversion, and ROI
  • Manage agency and internal creative partners to deliver high-impact communications on time and on brand
  • Ensure marketing compliance and operational excellence across all campaigns
  • Contribute to the broader OnePay growth strategy, bringing a test-and-learn mindset and helping shape new best practices in personalization, automation, and rewards engagement

Requirements

  • Bachelor’s degree and a minimum of 5 years of experience leading lifecycle, CRM, or retention marketing campaigns; OR, in lieu of a degree, a high school diploma/GED and 8+ years of experience leading lifecycle, CRM, or retention marketing campaigns
  • Strong knowledge Workfront navigation to execute on marketing campaigns
  • Strong background in data-driven marketing and personalization using CRM or marketing automation platforms (Salesforce Marketing Cloud preferred)
  • Experience managing cross-channel marketing campaigns (email, mobile, digital, social, and direct mail)
  • Proven ability to work collaboratively in a fast-paced, dynamic environment
  • Excellent communication, organizational, and project-management skills

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Professional development opportunities
  • Annual bonus based on individual and company performance

Job title

AVP, Rewards

Job type

Experience level

Lead

Salary

$90,000 - $155,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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