CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Reports into the VP of Professional Practices and supports the Internal Audit (IA) Professional Practices Group (PPG)
- Execute support activities related to IA PPG, including monitoring team operations (e.g., plan status, budget to actuals), issue reporting, audit methodology and templates, and ad hoc data analysis
- Develop materials for IA operating reporting meetings (audit plan status, budget to actuals, scheduling/resourcing, issue status)
- Work with audit VPs on action items and summarize status for Audit Senior Leadership Team
- Develop materials for IA issue reporting, including key audit issue metrics and summarizing past due audit issues
- Prepare quarterly IA key metrics related to audit plan status and issues
- Perform Quality Reviews of audit reports prior to Audit Senior Leadership Team/CAE
- Assist audit teams with maintaining audit systems and dashboard tools
- Assist audit teams in audit issue validation activities and documenting validation tests
- Collaborate with the IA Data Analytics team on maintaining IA reporting dashboards
- Identify opportunities for enhanced reporting and lead design and implementation of dashboards; perform detailed testing over new dashboard reporting
- Create and perform data analysis relating to audit issues and root cause; assist with thematic issue reporting for Audit Committee and Executive Issues Reporting
- Partner with IA methodology team to update audit methodology documents including job aids and templates relating to issue reporting and validation
- Support audit teams on questions related to audit methodology, issue validation procedures, and tools
- Coordinate with 1st and 2nd Line of Defense on audit issues reporting
- Obtain, review, validate, and prepare data for department reporting using tools including SAS, ACL, or Excel
- Assist in creation of department reporting in PowerPoint or Tableau for management, board, or regulatory reporting
- Support continuous process improvement, champion common audit process approaches, and recommend process changes
- Assist in execution of Quality Assurance reviews, including testing utilizing sampling or data analytics techniques
- Perform work in accordance with audit methodology and applicable standards, defined plans, budgets, and schedules
- Perform other duties and special projects as assigned
Requirements
- Bachelor’s degree and 2+ years’ experience, ideally in audit, financial services, or a related field
- In lieu of a relevant Bachelor’s degree, 7 years’ experience in audit, financial services, or a related field
- Basic level experience with data analysis and data analytics tools, such as Excel, SAS or Tableau
- Demonstrate verbal and written ability to articulate the business objectives, business risk, processes, and controls
- Demonstrates strong knowledge and use in data analysis, reporting, or testing practices
- Understands regulatory, accounting, financial industry related guidance and best practices applicable to banking operations
- Demonstrate strong written and verbal communication skills to deliver to line management high quality, actionable data and reporting
- You must be 18 years or older
- You must have a high school diploma or equivalent
- You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
- You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
- Legal authorization to work in the U.S. is required; We will not sponsor individuals for employment visas, now or in the future, for this job opening
Benefits
- Option to work from home, near one of our Hubs or come into one of our offices (choice and flexibility)
- Eligible for an annual bonus based on individual and company performance
- Salaries are adjusted according to market in CA, NY Metro and Seattle
- Inclusive culture with Employee Resource Groups (ERGs) (more than 50% engaged)
- Support and encouragement at all levels of the organization; tools and technology to grow your career
- Award-winning culture
- Reasonable accommodation for qualified individuals with disabilities
- Career Support Line available (1-866-301-5627; 8am – 5pm Central Standard Time)
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