Technical support analyst providing first level assistance via teams and email for users in Colombia, Argentina, and Mexico. Troubleshooting software issues and maintaining documentation for requests.
About the role
- IT Support Mitarbeiter responsible for WMS support and collaboration in logistics at Proway. Engage in system configuration, user training, and project involvement in Stuttgart.
Responsibilities
- Support for our Warehouse Management System (WMS)
- Perform analyses, advise customers, configure WMS, troubleshoot and optimize
- Trace analyses (MS SQL Server)
- Develop and customize functions, interfaces and reports
- Support WMS interfaces to ERP systems, conveyor technology, WCS (Warehouse Control System) and carriers
- Support the introduction of new modules, releases and upgrades
- Conduct tests (integration, system, acceptance) and produce documentation
- Work closely with business units and customers (logistics, IT, external partners)
- Train and support users and create training materials
- Contribute to projects (implementation, rollout, migration, process optimization)
Requirements
- Degree in (Business) Informatics, Computer Science, Logistics or equivalent qualification
- Professional experience in logistics IT, Warehouse Management Systems (WMS) or comparable applications
- Strong knowledge of MS SQL Server, particularly T-SQL
- Development experience with Java and HTML or C/C++
- Understanding of logistics processes (goods receipt, putaway, replenishment, picking, shipping, inventory, etc.)
- Experience both in support (incident/problem management) and in projects (implementation, customization, testing)
- Analytical, solution-oriented thinking, strong communication skills and team player mindset
- Excellent German and good English skills
Benefits
- Permanent employment contract with attractive terms
- Innovative, well-established company
- A secure workplace
- Excellent development opportunities
- Sustainability — work in an innovative and future-oriented company
- Teamwork — collaborate with our creative and dynamic team to develop solutions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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