Hybrid Auto Appraisal Unit Claims Manager

at Intact

• Job title: Auto Appraisal Unit Claims Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Calgary, Canada

About the role

• Managing the day-to-day operations of the Field Appraisal team to provide quality customer experiences. Focused on coaching and development in a supportive workplace.

Responsibilities

• Directs and coordinates the activities to achieve quality and compliance objectives of the repairs performed by the vendors, in accordance with Intact policies and in compliance with Intact standards and procedures.
• Act as a resource person by providing support to internal and external estimators and various Intact resources to answer their questions.
• Provide technical oversight and guidance with a focus on indemnity and expense control, in addition to optimal customer experience
• Provide training and technical support to employees by keeping up to date on software and techniques used.
• Perform quality control of estimates produced by all in-house appraiser and body shops by ensuring compliance with policies and the application of standards and procedures, including those concerning customer service.
• Increase the efficiency of his sector by participating in the development of analyses and recommendations.
• Manage the activities of their team by organizing, planning and controlling the optimal use of human, financial and material resources according to the budget, while promoting teamwork.
• Support the teams of our trusted networks for complaints related to estimates.
• Participate in various existing committees in the field of estimation and be aware of industry techniques.

Requirements

• College diploma or equivalent combination of education and experience
• 3 to 5 years of management, coaching and mentoring experience is an asset - preference is within a Claims environment
• Knowledge of the appraisal process and software
• Experience and demonstrated ability to lead a team to achieve organizational objectives.
• Project management and change management skills is an asset
• Ability to engage and mobilize a team
• Can build relationships based on trust and collaboration

Benefits

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different.