Hybrid Associate Technical Support Specialist

Posted last month

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About the role

  • Act as the first point of contact for integration queries and aim for first-contact resolution
  • Utilise the ticketing platform (Zendesk) to log and respond to support requests
  • Collaborate with schools to arrange appointments, complete integrations and troubleshoot issues
  • Nurture existing relationships to ensure stakeholders are supported and maximising their partnership with Wonde
  • Support stakeholders via phone, video calls and email
  • Support the division and wider integrations team with administrative duties
  • Collaborate with the integrations team to support and expand existing opportunities
  • Ensure queries are resolved accurately and on time

Requirements

  • Experience in a customer-focused environment
  • Ability and desire to work in a proactive environment with key performance indicators
  • Strong ‘can do’ mentality
  • Excellent communication skills, both written and oral, with high attention to detail
  • Desire to learn and take on new challenges
  • Self-motivation with confidence and enthusiasm to take initiative
  • Positive attitude towards individual and team success
  • Ability to support stakeholders via phone, video calls and email
  • Willingness to use Zendesk ticketing platform
  • Ability to work 8:30 am - 5 pm with 30 minutes for lunch (32 hours across a 4-day week)
  • DBS Check (verification of criminal records) as part of offer process
  • Right to Work (confirmation of legal work eligibility) as part of offer process
  • References (automated verification based on HMRC records) as part of offer process

Benefits

  • 4-day working week
  • Flexible working schedule/work-from-home opportunities
  • Onsite gym facilities
  • Annual personal and professional development budget
  • Buying and selling holiday scheme
  • Additional holiday for length of service
  • Onsite trained mental health and well-being champions
  • Monthly lunch club (company funded)
  • Comprehensive wellness programmes (meditation retreats; well-being apps)
  • Enhanced maternity, paternity and adoption benefits
  • Electric car scheme
  • Cycle to Work Scheme
  • Eye examination scheme
  • Financial contribution to set up work-from-home environments
  • Use of new and leading technology (Apple products)
  • Frequent company-funded social events
  • Office closure between Christmas & New Year
  • Access to continuous learning and development opportunities
  • Comprehensive employee referral scheme
  • Casual Dress Code
  • 'Take your pick' benefits scheme including enhanced pension payments, retail vouchers, private medical insurance, dental plan

Job title

Associate Technical Support Specialist

Job type

Experience level

JuniorMid level

Salary

£25,400 per year

Degree requirement

No Education Requirement

Location requirements

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