Hybrid Associate Director, Accelerator Operation

Posted 3 weeks ago

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About the role

  • Provide strategic and operational oversight of key Accelerator workstreams to ensure seamless, consistent, and high-quality program delivery across sites.
  • Oversee and continuously improve critical workflows that enable program success, balancing quality, scalability, and user experience.
  • Develop and maintain clear documentation, SOPs, and escalation protocols that guide regional and central users.
  • Facilitate quality assurance practices to monitor fidelity, surface risks, and identify opportunities for continuous improvement.
  • Build and refine tools, templates, and systems that drive efficiency, standardization, and operational excellence across Accelerator functions.
  • Serve as a product owner for one or more operational areas, ensuring systems are well-designed, maintained, and responsive to evolving needs.
  • Track key operational metrics and implement feedback loops to improve process effectiveness and stakeholder experience.
  • Lead onboarding, training, and ongoing capacity-building for teams using Accelerator operational systems.
  • Serve as a thought partner and go-to resource for regional and central staff, providing clarity and troubleshooting support.
  • Develop scalable, self-serve learning resources and guidance to sustain high-quality program delivery as Braven grows.
  • Analyze data, trends, and feedback to identify opportunities for innovation and increased efficiency across Accelerator operations.
  • Collaborate with cross-functional partners (e.g., Systems, Product Ops, Volunteer, and External Affairs) to enhance the user experience and strengthen infrastructure.
  • Contribute to broader Braven initiatives that advance operational excellence and enable long-term growth.

Requirements

  • Education: Bachelor’s degree or equivalent experience
  • Experience: 4+ years in program, project, or operations management—ideally in education, nonprofit, or similar mission-driven environments
  • Demonstrated experience designing and implementing scalable operational systems
  • Excellent organization, prioritization, and project management skills
  • Strong collaboration and communication abilities, with comfort working cross-functionally
  • Experience building and leading complex operational or programmatic initiatives across multiple sites or stakeholder groups
  • Experience designing and delivering training across distributed teams that supports operational excellence
  • Proven ability to analyze, optimize, and scale systems while maintaining program fidelity and quality
  • Background in one or more of the following domains: stakeholder management, academic operations, or event logistics
  • Familiarity with CRM, project management, or workflow systems (e.g., Salesforce, Jira, Asana, Airtable, or similar platforms)
  • Demonstrated commitment to building strong and welcoming cultures that help to develop others.
  • Exemplification of Braven’s core values.
  • Experience that has informed your belief in Braven’s mission and has prepared you to work with, or for, Braven’s student Fellow population.

Benefits

  • Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year)
  • Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health
  • Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
  • Coverage of 85% of health insurance premium for employee and dependents
  • 12 weeks of paid parental leave
  • A one-month paid sabbatical after 4 years on staff

Job title

Associate Director, Accelerator Operation

Job type

Experience level

Senior

Salary

$59,500 - $86,200 per year

Degree requirement

Bachelor's Degree

Location requirements

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