Associate Director driving JOLT's media analytics strategy across North America and the UK. Building audience intelligence and insights for commercial success in a expanding markets.
About the role
- Associate Director overseeing operations for Braven’s Accelerator program, ensuring effective delivery across sites. Collaborating with teams to achieve high-quality outcomes for college students in various US locations.
Responsibilities
- Provide strategic and operational oversight of key Accelerator workstreams to ensure seamless, consistent, and high-quality program delivery across sites.
- Oversee and continuously improve critical workflows that enable program success, balancing quality, scalability, and user experience.
- Develop and maintain clear documentation, SOPs, and escalation protocols that guide regional and central users.
- Facilitate quality assurance practices to monitor fidelity, surface risks, and identify opportunities for continuous improvement.
- Build and refine tools, templates, and systems that drive efficiency, standardization, and operational excellence across Accelerator functions.
- Serve as a product owner for one or more operational areas, ensuring systems are well-designed, maintained, and responsive to evolving needs.
- Track key operational metrics and implement feedback loops to improve process effectiveness and stakeholder experience.
- Lead onboarding, training, and ongoing capacity-building for teams using Accelerator operational systems.
- Serve as a thought partner and go-to resource for regional and central staff, providing clarity and troubleshooting support.
- Develop scalable, self-serve learning resources and guidance to sustain high-quality program delivery as Braven grows.
- Analyze data, trends, and feedback to identify opportunities for innovation and increased efficiency across Accelerator operations.
- Collaborate with cross-functional partners (e.g., Systems, Product Ops, Volunteer, and External Affairs) to enhance the user experience and strengthen infrastructure.
- Contribute to broader Braven initiatives that advance operational excellence and enable long-term growth.
Requirements
- Education: Bachelor’s degree or equivalent experience
- Experience: 4+ years in program, project, or operations management—ideally in education, nonprofit, or similar mission-driven environments
- Demonstrated experience designing and implementing scalable operational systems
- Excellent organization, prioritization, and project management skills
- Strong collaboration and communication abilities, with comfort working cross-functionally
- Experience building and leading complex operational or programmatic initiatives across multiple sites or stakeholder groups
- Experience designing and delivering training across distributed teams that supports operational excellence
- Proven ability to analyze, optimize, and scale systems while maintaining program fidelity and quality
- Background in one or more of the following domains: stakeholder management, academic operations, or event logistics
- Familiarity with CRM, project management, or workflow systems (e.g., Salesforce, Jira, Asana, Airtable, or similar platforms)
- Demonstrated commitment to building strong and welcoming cultures that help to develop others.
- Exemplification of Braven’s core values.
- Experience that has informed your belief in Braven’s mission and has prepared you to work with, or for, Braven’s student Fellow population.
Benefits
- Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year)
- Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health
- Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
- Coverage of 85% of health insurance premium for employee and dependents
- 12 weeks of paid parental leave
- A one-month paid sabbatical after 4 years on staff
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