Hybrid Associate Consultant, Legal Technology

Posted last month

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About the role

  • Provide Onit application support and assist in software implementation projects
  • Work closely with Harbor, Onit, and client resources to support Onit data migration and integration development projects
  • Be open to learning new technologies to support Harbor implementation projects
  • Work closely with clients and internal Harbor team to understand their business processes and configure solutions accordingly
  • Communicate complex technical concepts to non-technical stakeholders in a clear and concise manner
  • Act as a customer advocate within the organization, ensuring customer needs are understood and met
  • Build and maintain strong relationships with cross-functional teams including product, engineering, and customer success
  • Analyze client issues, troubleshoot problems, and provide effective resolutions in a timely manner
  • Set accurate expectations with customers and proactively communicate updates throughout the support lifecycle
  • Manage multiple tasks and projects simultaneously under tight deadlines
  • Maintain high responsiveness and attention to detail in a fast-paced environment
  • Provide training to Harbor resources in India to help them gain greater expertise in Onit

Requirements

  • 3-8 years of relevant experience in software such as Onit, Evisort, Ironclad, TeamConnect, and Salesforce
  • Solid understanding of business process automation tools
  • Experience with platform-based configurable products
  • Knowledge of the software development lifecycle (SDLC)
  • Strong communication and analytical skills
  • Detail-oriented and proactive
  • Ability to configure solutions based on client business processes
  • Experience with Onit data migration and integration development projects
  • Ability to analyze client issues, troubleshoot problems, and provide effective resolutions
  • Ability to manage multiple tasks and projects simultaneously under tight deadlines
  • Willingness to learn new technologies to support implementation projects
  • Ability to provide training to Harbor resources in India
  • Comfortable building and maintaining relationships with cross-functional teams (product, engineering, customer success)
  • Hybrid work requiring on-site presence in Moncton, New Brunswick, Canada

Job title

Associate Consultant, Legal Technology

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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