Associate Account Manager responsible for managing existing clients and supporting enterprise sales at Phigenics. Focusing on water management programs and enhancing customer satisfaction and retention.
Responsibilities
Own, maintain, and grow existing business and deliver the scope of work for existing clients.
Ensure high customer retention and satisfaction for existing customers.
Support enterprise sales and retention of existing enterprise accounts.
Lead development, facilitation, and reassessments of water management programs on assigned accounts.
Conduct annual business reviews and increase revenue through expansion-selling and cross-selling.
Utilize PowerBI and phiAnalytics for decision-making support.
Develop WMP documentation and manage project timelines to ensure on-time delivery of WMP deliverables.
Requirements
A minimum of a bachelor’s degree is required
Direct experience with Sales processes, demonstrating an understanding of processes, products, and markets.
Strong interpersonal skills and "EQ" to work with Regional and ES sales teams and client counterparts.
Solid understanding of service delivery processes (PASL, PhiAnalytics, Operations, etc.)
Keen awareness and understanding of the client life cycle.
Commitment to continuous learning and improvement via structured training directed by the Senior Director of Account Management.
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