Key Account Manager managing strategic clients in media and production. Driving revenue and ensuring client satisfaction through tailored solutions and strategic insights.
About the role
- Associate Account Manager responsible for managing existing clients and supporting enterprise sales at Phigenics. Focusing on water management programs and enhancing customer satisfaction and retention.
Responsibilities
- Own, maintain, and grow existing business and deliver the scope of work for existing clients.
- Ensure high customer retention and satisfaction for existing customers.
- Support enterprise sales and retention of existing enterprise accounts.
- Lead development, facilitation, and reassessments of water management programs on assigned accounts.
- Conduct annual business reviews and increase revenue through expansion-selling and cross-selling.
- Utilize PowerBI and phiAnalytics for decision-making support.
- Develop WMP documentation and manage project timelines to ensure on-time delivery of WMP deliverables.
Requirements
- A minimum of a bachelor’s degree is required
- Direct experience with Sales processes, demonstrating an understanding of processes, products, and markets.
- Strong interpersonal skills and "EQ" to work with Regional and ES sales teams and client counterparts.
- Solid understanding of service delivery processes (PASL, PhiAnalytics, Operations, etc.)
- Keen awareness and understanding of the client life cycle.
- Commitment to continuous learning and improvement via structured training directed by the Senior Director of Account Management.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
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