Office Manager overseeing office operations at eClear AG in Berlin; managing workflows, supporting processes, and collaborating with teams.
SE
Hybrid Asistente Administrativo
Posted 3 months ago
About the role
- Administrative Assistant conducting various tasks in the area of People and Culture for a large education organization in Brazil, focusing on optimizing internal processes and improving employee engagement.
Responsibilities
- Realizar atendimento de chamados via plataforma, abrangendo alunos e unidades internas.
- Gerenciar chamados em todas as etapas da jornada acadêmica, desde o ingresso até a formatura.
- Esclarecer dúvidas e fornecer suporte financeiro e acadêmico, garantindo uma experiência positiva para o aluno.
- Auxiliar na identificação e resolução de problemas nas demandas dos clientes.
- Trabalhar eficientemente para solucionar questões, minimizando impacto e garantindo satisfação.
- Contribuir para o trabalho em equipe, visando objetivos estratégicos da empresa.
- Colaborar com colegas e outras áreas para garantir eficácia nas operações e no atendimento ao cliente/aluno.
- Manter comunicação clara, objetiva, profissional e empática.
- Resolver problemas de forma eficiente, garantindo satisfação e fidelização dos clientes/alunos.
- Trabalhar em sinergia com a equipe para atingir metas, promovendo entendimento e cooperação com foco no sucesso do cliente/aluno.
Requirements
- Ensino médio completo
- Cursos de Atendimento ao Cliente
- Conhecimento em Pacote Office
- Capacidade de organização e adaptação a mudanças
- Proatividade na resolução de problemas
- Capacidade de inovação, comprometimento, flexibilidade e capacidade de se adaptar a mudanças, inteligência emocional, pensamento criativo, senso de dono, relacionamento interpessoal e resiliência.
- Comunicação não violenta
Benefits
- Respeito e diversidade
- Inclusão em todas as frentes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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