NI
NTT DATA, Inc.Data Centre Technical Support Engineer, L1
Entry level Remote Technical Support Engineer at NTT DATA solving technical incidents for clients. Working in a diverse environment focused on client success and support services.
About the role
- Assist clients with appointment booking for installations and liaise with internal teams to streamline delivery.
- Guide clients through installations via Teams/AnyDesk, troubleshoot issues, and escalate when needed.
- Travel to clients' premises when required for troubleshooting and installations.
- Monitor system activity to ensure application processing is occurring as expected and proactively resolve anomalies or escalate.
- Handle password resets, MFA issues, user account tasks, and manage user profiles securely.
- Monitor support tickets or systems, initiate first-tier fixes, and escalate complex issues to TechOps as needed.
- Maintain accurate logs of installation processes and technical resolutions; create client-facing guides.
- Provide attentive and timely client support, follow-ups to ensure satisfaction and smooth outcomes.
- Work alongside the TechOps Specialist and other technical operations team members.
Requirements
- Technically adept, empathetic, and client-focused.
- Experience with desktop application installations, including remote guidance tools like Microsoft Teams and AnyDesk.
- Basic to intermediate system administration skills: user account and profile management, onboarding/offboarding, access rights, compliance.
- Ability to support common client issues such as password resets, MFA troubleshooting, and installation errors.
- Familiarity with ITSM or call-logging tools (e.g., GLPI or similar).
- Strong documentation skills using Markdown, or similar.
- Exceptional verbal and written communication.
- Solid analytical and problem-solving abilities.
- Organizational and multitasking skills to manage scheduling, installations, support, and admin tasks.
- Customer-first mindset; calm under pressure and delivering empathetic support.
- Degree or diploma in IT, Computer Science, or a related field preferred.
- Previous exposure to client-facing IT support, application support, or system admin role is an advantage.
- Basic understanding of ITIL, identity/access management, and ticketing systems would be a plus.
Benefits
- Competitive Compensation: Market-leading salary, commensurate with experience.
- Benefits Package: Comprehensive health coverage.
- Generous paid time off.
- Wellness program.
- Growth Opportunities: Commitment to professional development.
- Regular performance reviews.
- Opportunities to grow within the company.
- Dynamic Work Environment: State-of-the-art workspace.
- Regular team-building activities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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