Firmware Manager leading development of NVIDIA's next - generation Networking firmware. Managing a skilled engineering team in a dynamic and innovative environment.
About the role
- Manage the day-to-day operations of the Application Support team, ensuring timely resolution of incidents and service requests in line with agreed SLAs.
- Act as the escalation point for complex or high-impact application issues, ensuring effective communication with stakeholders and resolution within agreed timescales.
- Identify recurring application issues, recommend areas that require improvement and work with IT colleagues to eliminate these issues.
- Oversee the controlled promotion of application changes into the live environment, ensuring adherence to defined change control procedures.
- Provide leadership, coaching, and development for the Application Support team, including performance management and resource planning.
- Collaborate with project and product teams to ensure operational readiness for new or upgraded applications, including support documentation and training.
- Apply adhoc data changes where significant numbers of records require updating, to make best use of business resources.
- Manage relationships with third-party vendors and support partners, ensuring service delivery meets contractual obligations.
- Monitor application performance and user satisfaction, producing regular reports and driving continual service improvement initiatives.
- Support business continuity and disaster recovery planning for critical applications.
- Ensure compliance with IT governance, security, and audit requirements, where applicable
- Communicate and engage effectively with all levels of the organisation up to and including Exec level to provide effective technical support and assist with implementation of IT solutions to support business strategy.
Requirements
- Experience of running an application support team.
- Strong understanding of application lifecycle management and ITIL Change Management processes
- Good grasp of development lifecycles, including Agile and Waterfall
- ITIL certified
- Educated to degree level or equivalent qualification/experience, ideally in a computing science related discipline.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
LI
LidsStore Manager
Store Manager leading daily retail operations for Lids Sports Group at Cincinnati Premium Outlets. Overseeing hiring, training, customer service, and store performance management.
LI
Assistant Store Manager leading retail operations at Lids Sports Group. Managing team performance and delivering exceptional customer service in - store environment.
LI
Assistant Store Manager leading retail operations at Lids store, managing teams and ensuring customer satisfaction. Overseeing store performance and contributing to a positive shopping environment.
LI
Assistant Store Manager for Lids Sports Group, managing retail operations and fostering customer engagement. Leading store training, achieving sales goals, and ensuring store compliance and success.
MI
Mohawk IndustriesTransportation Manager
Manager Transportation responsible for monitoring driver schedules and resolving related issues at Mohawk Industries. Support hiring process, maintain records, and generate performance reports.
PE
PETRONASDistributor Manager
Gerente de Distribuidores managing exclusive regional distributors for PLI Brasil. Developing commercial relationships and optimizing distributor performance aligning with company strategies.
Manager of Customer Field Service overseeing utility maintenance and day - time dispatch operations. Ensuring compliance, safety, and customer satisfaction in utility services for Liberty.
CL
Coca-Cola Canada Bottling LimitedWarehouse Manager – Transportation
Manager of Warehouse operations providing leadership at Liberty Coca - Cola Beverages LLC. Responsible for overseeing transportation management processes and leading a diverse workforce.
MC
McCormick & CompanyChange Manager – Program Nova
Change Manager supporting McCormick’s digital and cultural transformation initiatives. Leading change management lifecycle and stakeholder engagement in a global environment.