Validation Manager driving digital biomarker strategy for personalized medicines at Roche. Leading project management and integration of mobile sensor data in clinical trials across multiple disease areas.
About the role
- Quality Manager optimizing customer service processes at Creditplus in Stuttgart. Responsible for quality standards and service improvements with external partners.
Responsibilities
- Develop quality standards for cooperation with external service providers in the call center area
- Ensure and optimize the performance and quality of external service providers
- Independently design audit and control mechanisms to ensure compliance with quality and performance standards (KPI-based)
- Conduct sample analyses to identify deviations or trends
- Handle and constructively resolve escalations and complaints
- Develop and implement process optimizations
- Conduct on-site vendor audits at external service providers
- Organize and conduct regular review meetings
- Monitor data protection and compliance with security requirements
- Participate in projects
Requirements
- Degree in Business Administration or a comparable qualification
- Professional experience in a call center, ideally within the financial sector, with experience in project control and process optimization
- Strong service and customer orientation, as well as good negotiation skills
- High quality awareness and strong communication skills
- Solution-oriented, structured and reliable way of working
- Excellent Confluence and Jira skills and good knowledge of Six Sigma
- Very good MS Office skills
- Very good German and English language skills
Benefits
- 30 days of vacation and, not to forget: two additional company holidays on December 24 and 31
- Attractive compensation package: 13 monthly salaries, annual bonus, capital-forming benefits
- Location flexibility: up to 60% remote work and workation options
- Subsidy for the Germany public transport ticket (Deutschlandticket)
- Flexible working hours with an attractive flex-time model
- Meaningful work: our social and environmental commitment is reflected in numerous valuable ESG and CSR projects for a better society and environment
- Work & Life: with our partner voiio (Employee Assistance Program) we support you in work and private life — from everyday questions to emergency assistance, including coaching, referrals, live events and many other services
- We invest in your development: tailored training, conferences, LinkedIn Learning and more to build soft skills and technical expertise
- Health: we support employees’ physical and mental health with various health offerings such as preventive check-ups and health days
- Free gym access on our company premises before, during or after work
- For our community: look forward to summer parties, Christmas parties and team events
- Attractive employee perks: subsidy for healthy workplace meals in the office, free water, coffee & tea, regular fruit and vegetable deliveries, bike leasing, employee referral program, corporate benefits, employee loans
- Company pension scheme and participation in discounted share purchase programs
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Restaurant Manager overseeing operations at Pokawa, ensuring customer satisfaction and team performance. Managing daily tasks, training staff, and achieving operational objectives in a dynamic environment.
Senior Manager for channel strategy and execution at Suntory Global Spirits. Develop playbooks and KPIs, driving growth through collaboration with Sales and Brand teams.
Solution Manager responsible for designing and delivering smart city technology solutions at NEC Corporation. Collaborating with city authorities and cross - functional teams on scalable urban infrastructure projects.
Solution Manager responsible for smart city technology solutions at NEC Corporation of India. Collaborating with authorities to create and implement engineering solutions for urban infrastructure.
Technische/r Planungs - und Projektmanager:in für Straßenbeleuchtung bei Bayernwerk. Verantwortlich für Planung, Wartung und Erneuerung von Straßenbeleuchtungsanlagen in Unterfranken.
Senior Manager overseeing media planning and activation strategies at Dentsu. Leading forecasting, media planning, and execution for retail media network.
Leiter für Gas Dienstleistungen und IH - Management bei HanseGas in Greifswald, verantwortlich für Teamführung und Prozessgestaltung im Bereich Instandhaltungsmanagement.
International Category Manager - Travel at E.ON overseeing travel management processes and coordinating supplier relations. Involved in developing and standardizing travel operations within a global context.
Contract Manager at BAM overseeing building maintenance contracts and improving service quality for various clients. Responsible for client relations, team coordination, and project management.