Lead Enterprise Complaint Management framework at BMG Money, ensuring customer concerns are resolved with speed and transparency. Drive improvements in customer experience and operational effectiveness with cross - functional teams.
About the role
- Own the lifecycle of key applications and tools supporting R&D — ensuring they remain secure, compliant, and state-of-the-art.
- Collaborate globally with business application owners and teams to align solutions with both local and global strategic objectives.
- Manage partnerships with development and operations teams, ensuring delivery meets business needs, requirements, and strategic goals.
- Drive operational excellence by providing exceptional application support, minimizing disruptions to daily operations, and maintaining high levels of user satisfaction.
- Innovate and optimize to continuously seek opportunities to streamline the application landscape, foster innovation, and maximize business value.
Requirements
- Proven experience as an Application Manager, Project Manager, or similar role in a complex IT environment, preferably within the energy, utilities, or industrial sectors.
- Ability to translate business needs into effective technology solutions.
- Excellent communication and interpersonal skills, with the ability to build strong relationships across the organization and with external partners.
- Experience in effectively managing relationships with development and operations teams.
- Experience in Azure DevOps and ITSM tools (such as ServiceNow, Jira, etc.) is a plus but not a requirement.
- Fluency in English is required; Swedish is highly desirable.
Benefits
- Collective agreement
- Flexible working time
- Health care and wellness allowance
- Fantastic career possibilities within Hitachi Energy both within Sweden and globally
- Mentor to support you throughout onboard phase
- Various trainings and education supporting employee development
- Diversified company with over 70+ nationalities working in Sweden
- Supplementary compensation for parental leave
- Employee Benefit Portal with thousands of discounts and perks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
SE
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