Hybrid Application Customer Support

Posted 4 weeks ago

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About the role

  • Provide essential enterprise support by resolving customer issues and coordinating escalations.
  • Use clear prompts, verify AI-generated information, and strictly follow all data confidentiality protocols.
  • Maintain high customer satisfaction and ensure the effective use of applications.

Requirements

  • Bachelor or Associate degree in business with an emphasis in business, accounting, construction management or other relevant discipline.
  • Strong understanding of general business, accounting and HR principles.
  • Adept at working with AI-powered support tools (e.g., chatbots, virtual assistants).
  • Intermediate level of experience with core Google Workspace.
  • Prior experience in customer support or a related role.
  • Strong problem-solving and communication skills.
  • Passion for technology and software solutions.
  • Excellent interpersonal abilities and customer-centric mindset.
  • Encouraged but not required: Accounting experience.
  • Construction experience and/or Construction accounting experience.
  • Basic SQL exposure.
  • Prior ERP experience.
  • Experience using Vista or Vista Web products.
  • Being the person that everyone else brings their technical problems to.

Benefits

  • Medical
  • Dental
  • Vision
  • Life
  • Disability
  • Time off plans
  • Retirement plans
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Job title

Application Customer Support

Job type

Experience level

Mid levelSenior

Salary

$19 - $24 per hour

Degree requirement

Associate's Degree

Tech skills

Location requirements

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