Technical Account Manager building relationships with world - class customers at Adobe. Ensuring customer satisfaction and optimizing product performance within Adobe Experience Cloud solutions.
About the role
- APAC Technical Account Manager driving strategic initiatives and engagement in digital banking solutions. Mentoring teams while ensuring technical excellence and client satisfaction in a hybrid work environment.
Responsibilities
- Drive the successful adoption and implementation of new strategic initiatives across multiple projects
- Take full accountability for performance, and outcomes, ensuring delivery excellence at scale
- Troubleshoot complex solution challenges and steer strategic technology decisions
- Apply structured, analytical thinking to diagnose and resolve high-impact business and technical issues
- Build trusted, win-win partnerships across the business and client landscape
- Lead with a growth mindset—coaching, mentoring, and inspiring teams through challenges
- Track account health metrics, adoption KPIs, and satisfaction scores to continuously optimize the client experience
- Actively promote, upsell, and expand business opportunities across managed accounts
Requirements
- Bachelor’s degree in Computer Science, Engineering, Business, or a related field
- 10+ years of experience in solution engineering, consulting, or technology leadership roles, with proven expertise in digital banking, SaaS, or fintech environments
- Demonstrated success in strategic account management, including developing senior client relationships, driving adoption, and delivering measurable commercial impact
- Proven ability to mentor and guide Solution Engineers, particularly in account management practices and client engagement strategies
- Excellent communication and executive presence, with experience influencing C-level stakeholders and publishing thought leadership
Benefits
- Hybrid work
- Mentorship opportunities
- Competitive salary
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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