Lead Technical Account Manager at Ben, enhancing customer outcomes through enterprise technical account management. Driving team performance and bridging client needs with product development in B2B SaaS.
About the role
- Drive the successful adoption and implementation of new strategic initiatives across multiple projects
- Take full accountability for performance, and outcomes, ensuring delivery excellence at scale
- Troubleshoot complex solution challenges and steer strategic technology decisions
- Apply structured, analytical thinking to diagnose and resolve high-impact business and technical issues
- Build trusted, win-win partnerships across the business and client landscape
- Lead with a growth mindset—coaching, mentoring, and inspiring teams through challenges
- Track account health metrics, adoption KPIs, and satisfaction scores to continuously optimize the client experience
- Actively promote, upsell, and expand business opportunities across managed accounts
Requirements
- Bachelor’s degree in Computer Science, Engineering, Business, or a related field
- 10+ years of experience in solution engineering, consulting, or technology leadership roles, with proven expertise in digital banking, SaaS, or fintech environments
- Demonstrated success in strategic account management, including developing senior client relationships, driving adoption, and delivering measurable commercial impact
- Proven ability to mentor and guide Solution Engineers, particularly in account management practices and client engagement strategies
- Excellent communication and executive presence, with experience influencing C-level stakeholders and publishing thought leadership
Benefits
- Hybrid work
- Mentorship opportunities
- Competitive salary
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Technical Account Manager at Ben, a benefits platform enhancing employee support through technology. Manage strategic accounts and tackle complex technical challenges while driving product improvements.
EG
Expedia GroupTechnical Account Manager, Third Party Inventory
Technical Account Manager serving as primary technical liaison for supply partners at Expedia Group. Managing integrations and driving operational excellence across various teams.
CO
CoinbaseTechnical Account Manager
Technical Account Manager cultivating technical relationships with Coinbase Institutional clients. Collaborating with product, engineering, and sales teams to enhance client experience.
IN
InvaryantTechnical Account Manager
Technical Account Manager guiding clients on effective usage of innovative health technology solutions. Ensuring success and growth in software adoption within the life science industry.
IP
IP PathwaysTechnology Account Manager – New Business
Technology Account Manager responsible for developing business and selling technology solutions at IP Pathways. Focusing on client relationships, prospecting, and achieving sales goals.
SS
Stimulus Technologies | IT ServicesTechnical Account Manager
Technical Account Manager at Stimulus Technologies providing IT solutions and maintaining client relationships. Supporting business success through technical expertise and customer service.
CO
Crous Orléans-ToursTechnical Services Manager
Responsable des services techniques organisant et contrôlant le travail des agents de maintenance. Contribuant à la mise en sécurité et gestion du patrimoine des résidences universitaires d'Orléans.
DA
DataikuTechnical Account Manager
Technical Account Manager managing relationships with strategic clients for Dataiku. Collaborating with account teams to ensure successful implementation and integration of Dataiku's AI platform.
TR
Technical Account Manager facilitating TRULEO's AI support within law enforcement agencies. Building relationships and providing technical assistance to ensure successful platform implementation.