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NTT DATA, Inc.Data Centre Technical Support Engineer, L1
Entry level Remote Technical Support Engineer at NTT DATA solving technical incidents for clients. Working in a diverse environment focused on client success and support services.
About the role
- Analista de Suporte AWS L2 responsável por troubleshooting intermediário e sustentação de serviços de infraestrutura em nuvem
- Tratar incidentes escalados, aplicando boas práticas de segurança, redes e sistemas para garantir continuidade de ambientes críticos
- Atender tickets escalados do L1, realizando troubleshooting em ambientes AWS
- Gerenciar e implementar recursos de rede e segurança (VPC, Subnets, Security Groups, VPN)
- Administrar bancos de dados em nível intermediário (SQL Server, MySQL, PostgreSQL)
- Sustentar serviços Microsoft e Linux em ambientes de produção
- Apoiar a administração de containers e aplicações (Elastic Beanstalk, Lambda, API Gateway)
- Produzir relatórios de incidentes e propor melhorias operacionais
Requirements
- Ensino Superior Completo
- ITIL Desejável
- Certificação AWS - Associate (Architect, Developer ou SysOps) Obrigatório
- Certificação AWS – Foundation (Cloud ou AI) Obrigatório
- Experiência em troubleshooting intermediário e sustentação de serviços de infraestrutura em nuvem (AWS)
- Conhecimentos em redes e segurança (VPC, Subnets, Security Groups, VPN)
- Administração de bancos de dados em nível intermediário (SQL Server, MySQL, PostgreSQL)
- Sustentação de serviços Microsoft e Linux em ambientes de produção
- Experiência com containers e aplicações (Elastic Beanstalk, Lambda, API Gateway)
- Atuação no tratamento de incidentes escalados e atendimento de tickets do L1
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
WA
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