Analista de Transportes managing freight costs at Estoca, a tech - driven logistics company. Supporting decision - making through data analysis and interdepartmental collaboration.
About the role
- Atuar no atendimento a ligações diretas de clientes para análise e pré diagnóstico sobre o incidente entrante
- Analisar e acompanhar a fila de incidentes na ferramenta ServiceNow
- Classificar os incidentes com base em Categorias e Subcategorias e direcionar para Field Service ou Fabricante quando não solucionados em primeiro nível
- Manter a ferramenta ServiceNow atualizada solicitando novos status aos agentes solucionadores
- Notificar status dos incidentes para o cliente final via telefone, e-mail ou chat
- Escalonamento interno para casos críticos ou urgentes
Requirements
- Conhecimento em ferramenta ITSM
- Conhecimento ITIL
- Atendimento telefônico a cliente, primeiro nível
- Conhecimento técnico de microinformática
- Habilidade de negociação entre áreas
- Desejável: Conhecimento em atendimento e suporte nível 1
- Desejável: Conhecimento em microinformática
Benefits
- Vale refeição (Flash Benefícios)
- Assistência Médica
- Assistência Odontológica (extensível aos dependentes)
- Seguro de vida
- Previdência Privada
- Desconto especial em linha fixa, banda larga, TV e apps da Vivo
- Ambiente dinâmico, colaborativo e inovador
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
MI
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