Providing senior technical support for internal and external users at a wealth management organization. Responsible for troubleshooting, training, and maintaining software and hardware systems.
About the role
- Customer Support Analyst responsible for aircraft parts delivery and customer satisfaction in a hybrid model. Engaging with multiple internal departments to maintain service quality and meet SLAs.
Responsibilities
- Atendimento de peças de reposição para os clientes da Aviação Comercial.
- Responsável pela entrega e satisfação dos clientes.
- Comunicação clara entre os clientes e áreas internas da Embraer (logística, compras, engenharia, etc.).
- Suporte e alto nível de serviço para os clientes em escala global.
- Atingir objetivos dentro de rigorosos SLAs.
Requirements
- Ensino Superior completo (necessário ter o certificado ou diploma de conclusão) em Logística, Administração, Engenharia, Relações Internacionais ou áreas correlatas;
- Inglês avançado para leitura, escrita e conversação;
- Experiência em atendimento a clientes;
- Experiência em compras internacionais e comércio exterior;
- Conhecimento em Pacote Office e SAP;
- Disponibilidade para plantões.
- Conhecimento na experiência e jornada do cliente B2B (diferencial);
- Conhecimento de PowerBI (diferencial);
- Conhecimento de SalesForce, Manuais de Aeronave, CMM, AIPC (diferencial).
Benefits
- Seguro de Vida
- Convênio Médico
- Convênio Odontológico
- Benefício Vacina
- Benefício Farmácia
- Gympass
- Cartão Multibenefícios (para modelo de trabalho Híbrido ou 100% remoto)
- Refeitório na empresa
- Auxílio Home Office (para modelo de trabalho Híbrido ou 100% remoto)
- PLR (Participação de Lucros e Resultados)
- Previdência Privada
- Cooperativa
- EMpower (plataforma interna de treinamento e desenvolvimento)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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