Customer Service Host delivering exceptional customer service to casino and sports betting enthusiasts. Engaging with customers to resolve queries and enhance their betting experience.
About the role
- Customer Service Analyst assisting clients via WhatsApp, email, chat, and phone at Xeque Mate, a growing beverage company. Working in a dynamic and collaborative environment.
Responsibilities
- Realizar atendimentos diários aos clientes pelos canais digitais oficiais (WhatsApp Business, e-mail, chat e telefone)
- Monitorar e priorizar mensagens durante o expediente
- Registrar todas as interações no CRM e sistemas de atendimento
- Encaminhar e acompanhar demandas complexas com outras áreas
- Coletar feedbacks de clientes e transformá-los em relatórios e insights
- Apoiar o desenvolvimento e aprimoramento de ferramentas de atendimento
- Participar da estruturação e aprimoramento do SAC
- Contribuir na elaboração e revisão de respostas padrão, roteiros e manuais
- Analisar indicadores de desempenho e propor ações
Requirements
- Superior cursando ou concluindo em Comunicação Social (Jornalismo, RP, PP), ADM ou MKT Digital.
- Experiência em atendimento ao cliente em ambientes digitais ou omnichannel
- Vivência em ferramentas de CRM
- Experiência na análise de indicadores de atendimento
- Desejável experiência na implementação ou melhoria de processos e ferramentas de atendimento
Benefits
- Seguro de vida
- Vale Transporte ou Auxílio Transporte (R$ 25,00/dia efetivamente trabalhado)
- Cartão CAJU - Alimentação e Refeição R$ 25,00/dia efetivamente trabalhado
- Plano de Saúde e Odonto após 90 dias de experiência
- Gympass - desconto em academias, estúdios de atividades físicas, yoga, mindfulness etc
- Psicologia Viva - atendimento mensal gratuito em psicoterapia
- Desconto na loja de roupa da Xeque Mate e Real Grapixo
- Desconto na compra de produtos da fábrica da Xeque Mate
- Desconto nos bares da Xeque Mate (Mascates)
- Day Off no dia do seu aniversário
- Kit casamento
- Kit bebê
- Sorteios para participação em shows e eventos
- 1 fardo gratuito de Xeque Mate por mês
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