Dedicated Support Specialist managing client inquiries and relationships for Wholesale Payments. Delivering high - quality service to ensure excellent client experiences and revenue realization.
DF
Onsite Team Lead, Customer Service – Complaints
Posted 2 hours ago
About the role
- Teamlead in Customer Service ensuring high customer satisfaction for complaints. Leading a small team and optimizing processes at a window and door manufacturing company.
Responsibilities
- Organizational responsibility for customer service and complaints
- Expert assessment of complaints, including approvals and rejections
- Commercial processing of complaints
- Training and further development of the team
- Optimization of processes and workflows
Requirements
- Completed technical vocational training as a carpenter or equivalent qualification
- Master craftsman (Meister) qualification in carpentry is an advantage
- Several years of practical experience in installation/assembly and processing of PVC windows
- Strong commercial/business skills
- Initial experience in leading staff desirable
Benefits
- Position includes leadership responsibilities
- Organization of the service department with focus on customer satisfaction and complaints
- Development and advancement of the team
- Process optimization
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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