Teamlead in Customer Service ensuring high customer satisfaction for complaints. Leading a small team and optimizing processes at a window and door manufacturing company.
About the role
- Client Support Specialist providing operational and communication support to Zelis clients across market segments. Collaborating with stakeholders to enhance the healthcare financial experience.
Responsibilities
- Provides direct support to an assigned market segment of Zelis clients
- Leads and manages operational changes, project planning, prioritization, and delivery of tasks
- Maintains clear communication with stakeholders
- Supports continuous improvement (CI) initiatives to enhance operational excellence
- Participates in meetings with stakeholders and assigned support team members
- Communicates and supports the Zelis vision and direction to assigned clients and team members
- Engages in constructive dialogue with clients, colleagues, and team members
- Acts as a resource for stakeholders and other Zelis team members
- Participates in client visits and conducts training sessions as needed
- Responds to client support tickets to ensure timely resolution
- Collaborates to execute operational initiatives aimed at enhancing client experiences
Requirements
- Bachelor's degree in Business, Technology, or a related field preferred or equivalent experience
- 2+ years of experience in a customer support or client-facing role
- Basic technical troubleshooting skills helpful
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and support tools
- Understanding of AI tools (CoPilot and/or ChatGPT) helpful to be able to develop/create intelligent prompts and/or agents
- Ability to manage multiple tasks and prioritize effectively
- Empathy and patience when dealing with complex, rushed or tense situations
- Excellent verbal and written communication skills
Benefits
- We foster a hybrid and remote friendly culture
- Employee's work locations are based on the needs of the position
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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