Client Support Specialist providing operational and communication support to Zelis clients across market segments. Collaborating with stakeholders to enhance the healthcare financial experience.
About the role
- Customer Service Consultant providing support and solutions to enhance clients' financial lives. Delivering personalized care and resolving inquiries creatively and effectively.
Responsibilities
- Successfully complete a comprehensive paid training course to be ready to help our customers in making an impact in their lives.
- Work different shifts between the hours of 7am - 8pm, Monday - Friday. (Your shift is established by business need).
- Provide an outstanding customer service experience all while generating energy, excitement, and passion around Corebridge Financial products.
- Quickly and effectively problem solve who can execute on action items effectively to deliver impactful solutions.
- Effectively convey policy information and company procedures to all customers.
- Manage and troubleshoot complex customer service issues involving cross functional partners while using advanced technical skills.
Requirements
- High School Diploma or GED from an accredited institution required/some college preferred.
- Professionals that are action oriented, high energy, personable, mindful, and have a genuine desire to help our customers.
- Proven customer service or call center experience preferred.
- Demonstrated interpersonal and communication skills with the ability to interact with internal/external customers.
- Advanced computer knowledge.
- Proficient with MS Office and strong professional typing skills required.
- Ability to manage multiple tasks and work successfully in a structured fast paced call center team environment with the ability to meet key performance indicators.
Benefits
- Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
- Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
- Employee Assistance Program: Confidential counseling services and resources are available to all employees.
- Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
- Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
- Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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