Manage end - to - end operational relationships with selected Tier 1 Global Accounts at HP. Collaborate with various teams to ensure service delivery and customer satisfaction.
About the role
- Air Operations Coordinator managing all import and export air freight shipments. Collaborating with teams to ensure exceptional service and compliance with regulations.
Responsibilities
- Managing Air freight shipments from A to Z (Import, Export & Cross Trade)
- Ability to produce shipping documents e.g. MAWB, HAWB & Manifest
- Coordinate with clients, carriers, and third-party logistics providers to ensure seamless cargo movement.
- Maintain up-to-date and accurate data on the digital platform to keep clients informed about their shipments.
- Monitor shipment progress, proactively addressing delays or disruptions to ensure customer satisfaction.
- Produce and review all necessary shipping documentation, including Air Waybills (AWBs), CMRs, Bills of Lading, and other transport-specific documents to meet regulatory and client requirements.
- Provide clear and timely communication with clients, offering updates, solutions to challenges, and responding to inquiries.
- Ensure compliance with international shipping regulations and company policies across all modes of transport.
- Identify opportunities to optimise operational processes and enhance supply chain efficiency for clients.
- Collaborate with internal teams to resolve issues, improve service quality, and deliver exceptional customer experiences.
- Provide insights and feedback on client operations to help shape supply chain strategies that drive competitive advantage.
Requirements
- A minimum of 2 years experience in Air Freight Operations (Export experience preferable)
- DG knowledge preferable
- International transportation knowledge: In-depth understanding of supply chain processes, shipping modes, and cargo movements.
- Digital platform proficiency: Ability to update and manage shipment details on digital logistics platforms with precision.
- Documentation expertise: Skilled in producing and reviewing shipping documents, including Air Waybills (AWBs), CMRs, Bills of Lading, Invoices, and Packing Lists, etc.
- Regulatory compliance: Familiarity with international trade laws, customs regulations, and freight documentation across multiple transport modes.
- Operational analytics: Ability to track key shipment metrics, identify trends, and implement process improvements.
- Client relationship management: Strong capability to maintain and strengthen client relationships through excellent service delivery.
- Attention to detail: Ensures shipment accuracy, compliance, and data integrity throughout the operational process.
- Vendor coordination: Experience working with carriers, freight forwarders, and 3PL providers to manage logistics requirements.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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