Customer Operations Analyst in Hybrid role supporting insurance operations in Belfast. Handling customer cases, ensuring compliance, and improving processes for timely resolutions.
About the role
- Operations Analyst in a secured facility monitoring data and detainee movements. Collaborating with teams to maintain compliance with safety protocols and operational metrics.
Responsibilities
- Monitor and update bed assignment systems to ensure accurate occupancy records in accordance with client protocols.
- Track detainee movement across housing units, medical, legal, and program areas.
- Generate and distribute daily operational reports, including population counts, movement logs, and incident summaries.
- Collaborate with housing, medical, and case management teams to coordinate space utilization and movement schedules.
- Maintain situational awareness of facility operations and escalate anomalies or conflicts to leadership.
- Support audits and inspections by ensuring data integrity and timely documentation.
- Assist in developing and refining OPCEN workflows and SOPs specific to client operations.
- Use facility management software and dashboards to analyze trends and support decision-making.
Requirements
- Associate or Bachelor’s degree in Criminal Justice, Public Administration, Business, or related field preferred.
- Minimum 2 years of experience in operations, logistics, or detention/correctional environments.
- Proficiency in data entry, reporting tools, and facility management systems.
- Strong attention to detail and ability to work in a fast-paced, high-security setting.
- Excellent communication and coordination skills.
- Ability to work rotating shifts, including nights, weekends, and holidays.
- Must be at least 21 years of age.
- Must be a US citizen or permanent resident, resided in the US for 3 years in the past 5 years.
- Preferred Qualifications CPR/First Aid Bilingual (English/Spanish or other relevant languages) preferred.
- Familiarity with client standards and operational protocols.
- Experience in command center or dispatch environments.
- Knowledge of population management systems (e.g., eOMIS, ERMA, or similar platforms).
- Has undergone a federal investigation at the level of Tier 2 or higher; has been granted favorable suitability/eligibility and has not had a break in service for more than 24 months.
Benefits
- Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
3 - jährige Ausbildung zum:zur operationstechnischen Assistent:in in Oldenburg. Vorbereiten und Betreuen der Patient:innen im Operationsbereich und theoretischer Teil mit Hanse Institut.
Surgical Assistant providing comprehensive support in surgical operations in Oldenburg, Germany. Involves instrumenting, patient assistance, and documentation during operations.
Operations Engineer providing second level technical support for GTT's client base in Network Services and Security fields. Collaborating with various teams to resolve technical incidents and enhance service stability.
Pflegefachkraft providing professional care for dementia residents. Working at Domicil with structured onboarding and varied benefits in Frankfurt.
Pflegefachkraft (m/w/d) spezialisiert auf Demenzpflege und gerontopsychiatrische Weiterbildung bei Domicil in Neu - Isenburg. Verantwortlich für die Pflege und Einarbeitung neuer Kollegen im demenzsensiblen Bereich.
Pflegefachkraft focusing on gerontopsychiatric care in Ludwigshafen. Providing professional care for residents with dementia in a supportive environment.
Pflegefachkraft providing professional care in a protected living area for dementia residents. Responsible for implementing care standards and supporting daily activities of residents.
Quality Manager checking compliance with service agreements and evaluating quality controls at FitX. Requires MS - Office proficiency and understanding of FitX values.
Pflegefachkraft mit gerontopsychiatrischer Weiterbildung zur Durchführung der Grund - und Behandlungspflege in Bayreuth. Mitarbeit in einem strukturierten Team für die Betreuung von Demenzpatienten.