Supervisor leading transfer agency operations overseeing reconciliations and payment processing for financial services at SS&C. Collaborating with teams to ensure compliance and accuracy in a fast - paced environment.
About the role
- Operations Expert providing technical direction and guidance within Carelon Global Solutions at Elevance Health. Facilitating operational training and workflow support for associates across various departments.
Responsibilities
- Serves as a first line resource for operation associates for workflow and technical related processes
- Provides operational training and answers day-to-day technical questions
- Monitors inventory to ensure workflow remains uninterrupted
- Handles complex case research and resolution
- Reviews, interprets and maintains records of service level, quality, accuracy, and productivity
- Reviews department policy and procedure manuals for accuracy
- Works with training department to ensure procedures and policies are accurate and complete
- Expected to multi-task
- Proficient in maintaining focus during extended periods of sitting and handling multiple tasks
- Comfortable and proficient with digital tools and platforms
Requirements
- Requires HS diploma or equivalent
- minimum of 5 years related experience
- minimum of 3 years of directly related experience with automated processing systems
- Previous leadership experience preferred
- Knowledge of state mandates and regulations related to newborns is preferred
Benefits
- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs
- medical benefits
- dental benefits
- vision benefits
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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