Operations Expert providing technical direction and guidance within Carelon Global Solutions at Elevance Health. Facilitating operational training and workflow support for associates across various departments.
Responsibilities
Serves as a first line resource for operation associates for workflow and technical related processes
Provides operational training and answers day-to-day technical questions
Monitors inventory to ensure workflow remains uninterrupted
Handles complex case research and resolution
Reviews, interprets and maintains records of service level, quality, accuracy, and productivity
Reviews department policy and procedure manuals for accuracy
Works with training department to ensure procedures and policies are accurate and complete
Expected to multi-task
Proficient in maintaining focus during extended periods of sitting and handling multiple tasks
Comfortable and proficient with digital tools and platforms
Requirements
Requires HS diploma or equivalent
minimum of 5 years related experience
minimum of 3 years of directly related experience with automated processing systems
Previous leadership experience preferred
Knowledge of state mandates and regulations related to newborns is preferred
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