About the role

  • Operations Expert providing technical direction and guidance within Carelon Global Solutions at Elevance Health. Facilitating operational training and workflow support for associates across various departments.

Responsibilities

  • Serves as a first line resource for operation associates for workflow and technical related processes
  • Provides operational training and answers day-to-day technical questions
  • Monitors inventory to ensure workflow remains uninterrupted
  • Handles complex case research and resolution
  • Reviews, interprets and maintains records of service level, quality, accuracy, and productivity
  • Reviews department policy and procedure manuals for accuracy
  • Works with training department to ensure procedures and policies are accurate and complete
  • Expected to multi-task
  • Proficient in maintaining focus during extended periods of sitting and handling multiple tasks
  • Comfortable and proficient with digital tools and platforms

Requirements

  • Requires HS diploma or equivalent
  • minimum of 5 years related experience
  • minimum of 3 years of directly related experience with automated processing systems
  • Previous leadership experience preferred
  • Knowledge of state mandates and regulations related to newborns is preferred

Benefits

  • merit increases
  • paid holidays
  • Paid Time Off
  • incentive bonus programs
  • medical benefits
  • dental benefits
  • vision benefits
  • short and long term disability benefits
  • 401(k) +match
  • stock purchase plan
  • life insurance
  • wellness programs
  • financial education resources

Job title

Operations Expert

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job