Operations Team Member supporting cremation and memorial services for pet families. Ensuring compassionate care while managing equipment and daily operational goals in a care center.
Responsibilities
Operating the retort and supporting cremation procedures
Creating and packaging paw prints and memorial keepsakes
Engraving plaques and memorial items
Performing quality control checks to ensure accuracy and excellence
Processing and packaging cremated remains with dignity and care
Monitoring equipment to ensure proper operation and submitting maintenance requests as needed
Maintaining daily cremation goals with a focus on compassion and operational excellence
Cleaning and maintaining cremation equipment, including processing machinery
Performing housekeeping duties such as sweeping, mopping, vacuuming, and dusting
Following all OSHA and workplace safety procedures
Supporting additional duties as assigned
Requirements
High school diploma or equivalent
Minimum of 12 months of experience in a service-related industry
Valid driver’s license (if required)
A true passion for pets - caring, patient, kind, and empathetic
Strong customer focus with a commitment to quality, safety, and ethics
Quick thinking and problem-solving abilities
A collaborative team player who is flexible and adaptable
Energetic, self-motivated, and results-driven
Strong verbal communication skills
Excellent time management and ability to meet deadlines
Comfort building relationships with colleagues, industry professionals, and pet parents
Ability to work independently and as part of a close-knit team
Strong attention to detail
Commitment to maintaining a safe working environment
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