Senior Salesforce Consultant optimizing CRM systems to enhance customer relationships and business growth for Merkle. Advising on CRM strategies and overseeing complex projects with senior management.
About the role
- Lead Salesforce CRM consulting and implementations for diconium, enabling digital business transformation. Manage projects, perform requirements engineering, and advise clients across customer journeys.
Responsibilities
- Provide high-quality, technology-specific consulting in the Salesforce environment and offer expert guidance to clients
- Manage projects independently and in a structured, service-oriented manner
- Design processes and features for digital services and products within the Salesforce ecosystem
- In agile projects, potentially act as Proxy Product Owner (PO) to drive projects forward
- Advise clients on operationalization of digital solutions across the entire Customer Journey within Salesforce
- Act as the interface between strategy consulting, UX, and technical implementation to integrate customer requirements
- Perform requirements engineering and business process analysis and advise on process improvements
- Assist with operational implementation of Salesforce configurations to tailor technical solutions to customer needs
Requirements
- Solid expertise in Digital Sales and Customer Relationship Management (CRM) using Salesforce
- Minimum of three years’ experience in sales and marketing projects within the automotive sector
- Strong background and experience in requirements management
- Excellent communication and presentation skills
- Fluent German required (C1 level or higher)
- Strong abstract thinking and analytical abilities
- Strong knowledge of Salesforce products, their features, and configuration options, paired with excellent technical understanding
Benefits
- Professional & Personal Growth: training programs, free language courses, competence centers and an active tech community
- Flexible Work-Life Balance: hybrid work, workation, flexible hours, parental support and sabbaticals
- Diversity & Sustainability initiatives: Sustainability Hub, diverse communities, Diversity Taskforce, after-work activities
- Comprehensive Benefits: public transport tickets, job bikes, health offers, supplementary insurances, a pension plan and various discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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