About the role

Senior Salesforce Consultant optimizing CRM systems to enhance customer relationships and business growth for Merkle. Advising on CRM strategies and overseeing complex projects with senior management.

Responsibilities

Responsible for advising and leading the implementation of CRM strategies, optimizing CRM systems, and ensuring they align with business objectives to enhance customer relationships and drive business growth.
Develop and implement CRM strategies that align with business goals and drive customer engagement.
Oversee complex CRM projects, ensuring completion on time and within budget.
Work closely with senior management and other stakeholders to ensure CRM solutions meet business needs.
Continuously refine and optimize CRM systems based on evolving business requirements and feedback.

Expertise in multiple CRM platforms, with experience in large-scale implementations.
Leads CRM strategy, digital transformation, and enterprise-wide implementations.
Proficiency in database knowledge, primarily for understanding data structures in CRM projects.
Provides cross-industry expertise, with experience in global or highly regulated industries.
Configures CRM workflows, automation, and best practice implementations.
Manages C-level stakeholders, aligning CRM initiatives with business growth and digital transformation.
Leads enterprise-wide CRM implementation projects, change management, ensuring stakeholder alignment and adoption.
Leverages predictive analytics and AI-driven insights for strategic CRM enhancements.
Leads CRM adoption programs, ensuring best practices and user engagement.
Defines long-term CRM roadmaps, transformation strategies, and global implementations.

Global Perspective : As part of a dentsu company, collaborate with over 70,000 talented colleagues across 145 countries to drive innovation on a global scale.
Flexibility & Balance: Enjoy hybrid work models, adaptable hours, and home office options.
Inclusive & Supportive Culture: We celebrate diversity and foster a respectful workplace where every team member’s unique perspective is valued, and everyone is welcome.
Well-balanced reward package: We offer competitive salaries, volunteer days, wellness days, modern offices, and a multi-cultural environment that fosters creativity and innovation.
Innovation-Driven Work: Contribute to projects that are reshaping industries and driving transformation with next-generation technologies and strategies.
Purpose-Driven Culture: Be part of an organization that fosters sustainable growth for brands, people, and society—where every contribution makes a meaningful impact.
Growth Opportunities: Expand your skills through training, mentorship, and data-driven projects that reshape customer experience and business outcomes.