Salesforce Consultant responsible for designing, developing, and implementing Salesforce Sales Cloud and Force.com applications. Leading enterprise implementations and providing technical consultation.
About the role
- Senior Salesforce Consultant optimizing CRM systems to enhance customer relationships and business growth for Merkle. Advising on CRM strategies and overseeing complex projects with senior management.
Responsibilities
- Responsible for advising and leading the implementation of CRM strategies, optimizing CRM systems, and ensuring they align with business objectives to enhance customer relationships and drive business growth.
- Develop and implement CRM strategies that align with business goals and drive customer engagement.
- Oversee complex CRM projects, ensuring completion on time and within budget.
- Work closely with senior management and other stakeholders to ensure CRM solutions meet business needs.
- Continuously refine and optimize CRM systems based on evolving business requirements and feedback.
Requirements
- Expertise in multiple CRM platforms, with experience in large-scale implementations.
- Leads CRM strategy, digital transformation, and enterprise-wide implementations.
- Proficiency in database knowledge, primarily for understanding data structures in CRM projects.
- Provides cross-industry expertise, with experience in global or highly regulated industries.
- Configures CRM workflows, automation, and best practice implementations.
- Manages C-level stakeholders, aligning CRM initiatives with business growth and digital transformation.
- Leads enterprise-wide CRM implementation projects, change management, ensuring stakeholder alignment and adoption.
- Leverages predictive analytics and AI-driven insights for strategic CRM enhancements.
- Leads CRM adoption programs, ensuring best practices and user engagement.
- Defines long-term CRM roadmaps, transformation strategies, and global implementations.
Benefits
- Global Perspective : As part of a dentsu company, collaborate with over 70,000 talented colleagues across 145 countries to drive innovation on a global scale.
- Flexibility & Balance: Enjoy hybrid work models, adaptable hours, and home office options.
- Inclusive & Supportive Culture: We celebrate diversity and foster a respectful workplace where every team member’s unique perspective is valued, and everyone is welcome.
- Well-balanced reward package: We offer competitive salaries, volunteer days, wellness days, modern offices, and a multi-cultural environment that fosters creativity and innovation.
- Innovation-Driven Work: Contribute to projects that are reshaping industries and driving transformation with next-generation technologies and strategies.
- Purpose-Driven Culture: Be part of an organization that fosters sustainable growth for brands, people, and society—where every contribution makes a meaningful impact.
- Growth Opportunities: Expand your skills through training, mentorship, and data-driven projects that reshape customer experience and business outcomes.
Job title
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